Support Forum: Get Support for Patch My PC Products and Services

Home Updater (Free Updater) => Report Bugs and Issues (Free Home Updater) => Topic started by: kbt287 on November 02, 2015, 07:21:55 PM

Title: AppHangB1 Error
Post by: kbt287 on November 02, 2015, 07:21:55 PM
Hello,

Whenever I launch patchmypc.exe, it will immediately hang and say not responding and it gives me the following message (this occurs on Windows 7):

Description :
  Un probl├¿me a provoqu├® lÔÇÖarr├¬t de lÔÇÖinteraction de ce programme avec Windows.

Signature du probl├¿me :
  Nom dÔÇÖ├®v├®nement de probl├¿me:   AppHangB1
  Nom de lÔÇÖapplication:   PatchMyPC.exe
  Version de lÔÇÖapplication:   3.0.3.0
  Horodatage de lÔÇÖapplication:   55b88a80
  Signature de blocage:   161f
  Type de blocage:   256
  Version du syst├¿me:   6.1.7601.2.1.0.768.3
  Identificateur de param├¿tres r├®gionaux:   3084
  Signature de blocage suppl├®m. 1:   161f1b95c20d3e26bf7df8c7923f43bb
  Signature de blocage suppl├®m. 2:   4c21
  Signature de blocage suppl├®m. 3:   4c21c09c476dad600e3209c723f25832
  Signature de blocage suppl├®m. 4:   161f
  Signature de blocage suppl├®m. 5:   161f1b95c20d3e26bf7df8c7923f43bb
  Signature de blocage suppl├®m. 6:   4c21
  Signature de blocage suppl├®m. 7:   4c21c09c476dad600e3209c723f25832


I am curious if anyone else has had this issue and what they did about it.
Title: Re: AppHangB1 Error
Post by: Admin - Omar on November 02, 2015, 11:00:02 PM
Try download it again from here: https://patchmypc.net/download

 (https://patchmypc.net/download)
Title: Re: AppHangB1 Error
Post by: kbt287 on November 05, 2015, 09:07:40 PM
Same result after downloading again
Title: Re: AppHangB1 Error
Post by: Justin Chalfant on November 10, 2015, 10:04:20 AM
Can you try to reinstall .net framework 3.5?
Title: Re: AppHangB1 Error
Post by: S_EEk_ER on December 17, 2015, 10:36:53 AM
Can you try to reinstall .net framework 3.5?

I have the .NET Framework 4.5.2 only installed on two laptops.  It's PatchMyPC works fine on one laptop, but not the other.  I tried repairing the .NET framework, but it still crashes on me when I launch it.

Has a fix been created, as I see this post is several weeks old?
Title: Re: AppHangB1 Error
Post by: Justin Chalfant on December 22, 2015, 11:05:15 AM
Can you export the following registry keys for me?

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

and

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
Title: Re: AppHangB1 Error
Post by: S_EEk_ER on December 23, 2015, 08:47:36 AM
Can you export the following registry keys for me?

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

and

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

What specifically are you looking for?  There is a lot of custom information in those keys for my specific PC.
Title: Re: AppHangB1 Error
Post by: S_EEk_ER on January 27, 2016, 08:34:37 AM
Time to check out FileHippo Update Checker, Update Notifier or Secunia PSI as it's apparent PatchMyPC has very little support.
Title: Re: AppHangB1 Error
Post by: Justin Chalfant on January 27, 2016, 09:06:00 AM
We asked for you to provide us the info to help troubleshoot this issue and you did not help.

Time to check out FileHippo Update Checker, Update Notifier or Secunia PSI as it's apparent PatchMyPC has very little support.
Title: Re: AppHangB1 Error
Post by: S_EEk_ER on January 27, 2016, 09:15:26 AM
We asked for you to provide us the info to help troubleshoot this issue and you did not help.

Time to check out FileHippo Update Checker, Update Notifier or Secunia PSI as it's apparent PatchMyPC has very little support.

I responded with, "What specifically are you looking for?  There is a lot of custom information in those keys for my specific PC."

You never acknowledged that post.

Anyway, there are about a hundred entries in the registry key you asked for, all of which are custom to and specific to the applications installed on my PC.  I don't believe providing all the information publicly is a good form of support.  Perhaps you could have indicated what specifically you were looking for and I would have been happy to provide it.

I've used your software for over a year now and I really like it.
Title: Re: AppHangB1 Error
Post by: Justin Chalfant on January 27, 2016, 10:01:35 AM
You can use our technical support email form to attach it to only us. It's up to you if you want to send the add/remove program data over. We would essentially import these keys into a virtual machine in order to run a debugger to see if we can repro the exception.


We asked for you to provide us the info to help troubleshoot this issue and you did not help.

Time to check out FileHippo Update Checker, Update Notifier or Secunia PSI as it's apparent PatchMyPC has very little support.

I responded with, "What specifically are you looking for?  There is a lot of custom information in those keys for my specific PC."

You never acknowledged that post.

Anyway, there are about a hundred entries in the registry key you asked for, all of which are custom to and specific to the applications installed on my PC.  I don't believe providing all the information publicly is a good form of support.  Perhaps you could have indicated what specifically you were looking for and I would have been happy to provide it.

I've used your software for over a year now and I really like it.
Title: Re: AppHangB1 Error
Post by: S_EEk_ER on January 27, 2016, 11:12:46 AM
You can use our technical support email form to attach it to only us. It's up to you if you want to send the add/remove program data over. We would essentially import these keys into a virtual machine in order to run a debugger to see if we can repro the exception.

Good to know, that's good info.

So how's this for crazy?  I tried PatchMyPC not long ago and it's mysteriously working again.  The only recent updates/applications that were installed in the last day are Microsoft .NET Framework 4.6.1, Firefox, Adobe Flash Player 20 ActiveX, Adobe Flash Player 20 NPAPI, CCleaner.

Perhaps my issue was tied to the .NET Framework.
Title: Re: AppHangB1 Error
Post by: Justin Chalfant on January 27, 2016, 11:52:54 AM
Very possible. Currupt .NET tends to cause most issue we see.

You can use our technical support email form to attach it to only us. It's up to you if you want to send the add/remove program data over. We would essentially import these keys into a virtual machine in order to run a debugger to see if we can repro the exception.

Good to know, that's good info.

So how's this for crazy?  I tried PatchMyPC not long ago and it's mysteriously working again.  The only recent updates/applications that were installed in the last day are Microsoft .NET Framework 4.6.1, Firefox, Adobe Flash Player 20 ActiveX, Adobe Flash Player 20 NPAPI, CCleaner.

Perhaps my issue was tied to the .NET Framework.
Title: Re: AppHangB1 Error
Post by: S_EEk_ER on January 27, 2016, 12:00:51 PM
Thank-you for your help.  Looks like I'm good to go now, so I'll report back any other issues if I encounter them.
Title: Re: AppHangB1 Error
Post by: Justin Chalfant on February 03, 2016, 02:18:45 PM
Do you happen to have the Microsoft.Win32.TaskScheduler.dll in the same folder as PatchMyPC? If so could you try to delete that file? Another user reported this helped the issue.
Title: Re: AppHangB1 Error
Post by: S_EEk_ER on February 04, 2016, 06:47:33 AM
Do you happen to have the Microsoft.Win32.TaskScheduler.dll in the same folder as PatchMyPC? If so could you try to delete that file? Another user reported this helped the issue.

I do not.  I just have the PatchMyPC.exe file in a single directory by itself and created a shortcut on my desktop to execute it.
Title: Re: AppHangB1 Error
Post by: Admin - Omar on February 17, 2017, 09:51:32 AM
This issue has been fixed.