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Home Updater (Free Updater) => Report Bugs and Issues (Free Home Updater) => Topic started by: trading10 on January 24, 2018, 12:32:02 AM

Title: Teracopy 3.26 download failed 1st and 2nd attempt
Post by: trading10 on January 24, 2018, 12:32:02 AM
Fully patched windows 7 home 64 bit.  Updater v3.4.0.0
Title: Re: Teracopy 3.26 download failed 1st and 2nd attempt
Post by: Admin - Omar on January 24, 2018, 04:17:14 AM
There was no problem with our test and the download URL hasn't changed. Please try again maybe there was a heavy load on their server at the time.
Title: Re: Teracopy 3.26 download failed 1st and 2nd attempt
Post by: trading10 on January 24, 2018, 08:24:29 PM
It tried multiple times over three day period, but result was the same.  Not the first time I've seen this particular download fail on other systems as well.  System in question as previously mentioned was fully patched, had no 3rd party antivirus or firewall installed.

A different system on the same network received the following error for
Adwcleaner v7.0.4.0:


Creating a system restore point please wait

Patch My PC 3.4.0.0 | Definitions: 24-Jan-2018 | 1/24/2018 7:22:04 PM
Operating System  Microsoft Windows 7 Professional  x64

Using Custom Download Path: C:\Program Installs
Failed To verify file Size from URL


A second attempt produced this message:


Creating a system restore point please wait

Patch My PC 3.4.0.0 | Definitions: 24-Jan-2018 | 1/24/2018 7:26:08 PM
Operating System  Microsoft Windows 7 Professional  x64

Using Custom Download Path: C:\Program Installs
Downloading AdwCleaner (7.83 MB)
Download Failed


Patch My PC Update Complete 1/24/2018 7:26:19 PM
Title: Re: Teracopy 3.26 download failed 1st and 2nd attempt
Post by: Admin - Omar on January 28, 2018, 06:13:25 AM
Are you sure you have enough space in drive C ?
Title: Re: Teracopy 3.26 download failed 1st and 2nd attempt
Post by: trading10 on January 29, 2018, 08:13:54 PM
Yes, I checked available space on each computer.

As of this writing, I'm connected to third machine running Win10 Pro 64 that is failing to download Adobe Flash Plugin. 

Earlier today on a fourth system running Win7 Pro 64, downloading of 7zip failed both times, and would not proceed further.  Retried by launching PMPCU as administrator, but results were the same.  Mozilla Firefox download attempt 1 failed, but did download on the 2nd attempt.

In short, this affects:
Adwcleaner
Adobe Flash Plugin
7zip
TeraCopy
Mozilla Firefox

Four different machines running Win7 or 10, on four different networks, and two different ISP's (Comcast and Frontier FIOS).

Download speeds seem affected as well.  Even running over the fastest FIOS and Comcast connections available (not using wireless), a 23.92MB OneDrive update from Microsoft (who has virtually unlimited bandwidth), took something like 3-5 mins before failing attempt 1, with 2nd attempt download finishing in about 45 secs.

 
Title: Re: Teracopy 3.26 download failed 1st and 2nd attempt
Post by: Admin - Omar on January 30, 2018, 04:43:22 AM
Thanks for reporting! we will investigate this.
But you sure it's not a firewall issue right?
Title: Re: Teracopy 3.26 download failed 1st and 2nd attempt
Post by: trading10 on February 02, 2018, 03:39:43 AM
Yes, I believe I've sufficiently ruled out possible firewall issues.

The first machine I mentioned with windows 7 pro 64, was a fresh install with no 3rd party software installed prior to using PMPCU with no modifications to the windows default firewall rules.  Makes no difference with the windows firewall disabled either.
Title: Re: Teracopy 3.26 download failed 1st and 2nd attempt
Post by: trading10 on February 02, 2018, 08:57:56 PM
Some additional feedback for your troubleshooting efforts -

Two more systems experiencing download failures or retries - one runs Win7 Pro 64, and the one below Win10 Pro. 

With the below system, I ran PMPCU three times to download WhoCrashed 6.01, but the result was the same each time - Download Attempt 1 Failed, Download Attempt 2 Failed.


Creating a system restore point please wait

Patch My PC 3.4.1.0 | Definitions: 02-Feb-2018 | 2/2/2018 7:50:38 PM
Operating System  Microsoft Windows 10 Pro x64

Downloading WhoCrashed (8.82 MB)
Download Attempt 1 Failed
Waiting 5 seconds to retry
Downloading WhoCrashed (8.82 MB) attempt 2
Download Attempt 2 Failed

Patch My PC Update Complete 2/2/2018 7:51:01 PM
Title: Re: Teracopy 3.26 download failed 1st and 2nd attempt
Post by: Admin - Omar on February 19, 2018, 03:31:40 AM
We improved the download process of Patch My PC in v4.0 :) This should be fixed now.