Author Topic: Supported Products mismatch with MECM?  (Read 263 times)

Offline Rbrown

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Supported Products mismatch with MECM?
« on: May 19, 2022, 11:57:49 AM »
Hello,
Having an issue with some products showing up in the "Scan Configuration Manager Database for Supported Products" that we do not actually have installed in SCCM.  For example, SketchUp Make 2016(x86),
SketchUp Make 2016 (x64), SketchUp Make 2017 (x64), SketchUp Pro 2016 (x86), SketchUp Pro 2016 (x64), and SketchUp Pro 2017 (x64) are showing a count of 3, indicating 3 systems have this installed, however doing a search in SCCM (utilizing the Software 02D - Computers with Specific Software Installed), we do not show any machines with SketchUp Pro installed.    I feel I am missing something obvious, anyone run across this before?

Offline Liviu

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Re: Supported Products mismatch with MECM?
« Reply #1 on: May 20, 2022, 01:15:43 AM »
Hi Rbrown, if you are to search for "%SketchUp%" only, does that bring any matches? Can you please confirm that?
« Last Edit: May 20, 2022, 01:21:44 AM by Liviu »

Offline Rbrown

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Re: Supported Products mismatch with MECM?
« Reply #2 on: May 25, 2022, 03:52:28 PM »
Thanks for the response - after further investigating, I was able to identify that this was a plugin for AutoCAD, used to import SketchUp files (SketchUp Import 2016-2017 2.2).   Why it shows as six different products in PMPC I do not know.