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Bluebeam Revu

Started by coiter, April 19, 2017, 03:16:29 AM

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Justin Chalfant (Patch My PC)

Nevermind, I found it and the MSP logic for upgrade is still invalid:


I've submitted a support request to them as well.


Thanks for checking it out Justin. I just opened a case.

Justin Chalfant (Patch My PC)

Have them reach out to me if they need more technical details justin @ our domain name for the email.


@Justin @oac-it, I already opened a case with Bluebeam and they are aware of the issues. The response we got back is as follows:

Justin Chalfant from Patch MY PC had reached out to us about this concern about a month ago. This is information has been submitted to our development team to review. Currently, it's slated to be investigated and if any changes needs to be made, it'll likely be done for future versions of Revu, meaning 2019, 2020, or so on. That all depends on whatever my development team decides changes need to be made at all or not.

With that said, there won't be any immediate changes for Revu 2018.5 or any future versions of Revu 2018 we may provide. Are there any workarounds that Patch My PC can use to get Revu installed and updated?

My response to them regarding workarounds was as follows:

Unfortunately there are no work arounds, the packages being created by the development team are being created incorrectly which prevents the automation that Patch My PC has in place from ingesting the patch and distributing it. I know we are not the only Patch My PC customer that has requested Bluebeam support. Not being able to patch our systems easily has an impact on patch compliance and should Bluebeam be impacted by a zero-day vulnerability having integration with Patch My PC would simplify our remediation.

I think the more people that open a case with them the better. The way I see it they have no real intention of fixing these files, even though they are creating them incorrectly. Kind wish Microsoft would have some enforcement checks on these type of patches to invalidate the ones not created correctly.

Justin Chalfant (Patch My PC)

Thanks for the update.


Quote from: PaulE.Andrews on May 14, 2019, 03:09:37 PM
Kind wish Microsoft would have some enforcement checks on these type of patches to invalidate the ones not created correctly.

I fear, this would have just an even worse effect. "Wait? You invalidate our MSP? Screw you! We build our own update logic then" resulting in an Exe-installer without any arguments.


i have sent them a case aswell.. As this is quite annoying.