Messages

1

Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: Umbrella Roaming Client 3.0.17: Error 0x643(1603)

« on: September 17, 2021, 10:21:39 AM »

Hi Strauch
  Please submit in a support case to https://patchmypc.com/technical-support
please include the following logs/files:
Serverside
%PatchMyPCInstallDirectory%\PatchMyPC.log
%PatchMyPCInstallDirectory%\PatchMyPC*.lo_
%PatchMyPCInstallDirectory%\Settings.xml
Client side
%WinDir%\CCM\Logs\AppDiscovery*.log
%WinDir%\CCM\Logs\AppEnforce*.log
%WinDir%\CCM\Logs\AppIntentEval*.log
%WinDir%\CCM\Logs\CAS*.log
%WinDir%\CCM\Logs\CIAgent.*log
%WinDir%\CCM\Logs\DataTransferService*.log
%WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log
%WinDir%\CCM\Logs\PatchMyPC-SoftwareDetectionScript.log
This may be found in the %temp% of the user who clicked ÔÇÿInstallÔÇÖ in Software Center if it was an ÔÇÿAvailableÔÇÖ deployment.
%WinDir%\CCM\Logs\StateMessage.log

2

Report Update Detection Issues (Enterprises Using ConfigMgr and Intune) / Re: Visual C++ 2015-2019 Redist not published

« on: September 10, 2021, 08:09:29 AM »

Hi Rory, Can you submit your case to https://patchmypc.com/technical-support and include the following logs from your server for review
%PatchMyPCInstallDirectory%\PatchMyPC.log
%PatchMyPCInstallDirectory%\PatchMyPC*.lo_
%PatchMyPCInstallDirectory%\Settings.xml

3

Report Publishing/Download/Hash Issues (Enterprises Using ConfigMgr and Intune) / Re: Chrome 92.0.4515.131 (x86)

« on: August 17, 2021, 12:26:44 PM »

Hi Ccowart83
That error is normal when there is a newer version of a specific software that isn't in our current catalog and cant be validated, once the Patch My PC catalog has been updated with the newer software version you will not receive that error anymore. That software was updated in today's catalog, here is the explanation of the error: https://patchmypc.com/digest-verification-failed-on-content-for-software-update

Google Chrome 92.0.4515.159 (x64/x86)
Release Notes for Google Chrome 92.0.4515.159
Release Type: Ô¼ñ
CVE-IDs:
CVE-2021-30598; CVE-2021-30599; CVE-2021-30600; CVE-2021-30601;
CVE-2021-30602; CVE-2021-30603; CVE-2021-30604

4

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Application Not Created

« on: August 10, 2021, 02:19:24 PM »

Hi Todd, I will send you an email to help resolve.

5

Report Update Detection Issues (Enterprises Using ConfigMgr and Intune) / Re: Cisco WebEx Meetings

« on: March 12, 2021, 08:45:24 AM »

Hi Todd
I will email you direct to discuss this issue.

6

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Software Normalization integration or export

« on: October 08, 2020, 02:51:15 PM »

Hi jmcnair101, Currently there is no way to Integrate, export data or any plans to Integrate with Service Now in the future.

7

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Adobe Acrobat Reader DC 20.012.20043

« on: August 21, 2020, 06:40:29 AM »

Hi Daniel
  Please submit in your PatchMyPC.log and Settings.xml for review to https://patchmypc.com/technical-support

8

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Adobe Flash Leaving Remnants of Updates

« on: August 19, 2020, 02:11:16 PM »

Hi rhITsec
 Version 21 is a pretty old version and may be one that requires some "persuasion" or "scripting intervention" to cleanly update.  You may want to script an uninstall as a post script to see if it cleans off everything before the update or even have a post script to clean up afterwards.

9

Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: VMWare Workstation Pro 15.5.6 corrupting VMs

« on: August 10, 2020, 12:47:13 PM »

Please log this issue using our support email https://patchmypc.com/technical-support so we can troubleshoot further.  Also please include the following logs
From the server:
%PatchMyPCInstallDirectory%\PatchMyPC.log
%PatchMyPCInstallDirectory%\Settings.xml
From a client device:
%WinDir%\CCM\Logs\ScanAgent*.log
%WinDir%\CCM\Logs\UpdatesDeployment*.log
%WinDir%\CCM\Logs\UpdatesStore*.log
%WinDir%\CCM\Logs\WUAHandler*.log
%WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log (If exist)
%WinDir%\WindowsUpdate.log

10

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Disabling Auto-Update for 1 Application without Affecting My Updates

« on: July 07, 2020, 08:24:43 AM »

Hi Relindwto6
  Yes, you can add the disable self updater on your application as well.  It will revise that application once you sync.  You will need to be sure and update your content to reflect the changes.

11

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Newbie question regarding monitoring

« on: June 30, 2020, 01:14:10 PM »

Thomas
You can download the publishing tool from the following link: https://patchmypc.com/publishing-service-setup-documentation
Email us at [email protected] and we can have a remote session to assist you with setting up everything.  You currently have an enterprise subscription are licensed to use our publishing tool to manage third party updates.

12

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Newbie question regarding monitoring

« on: June 30, 2020, 10:06:11 AM »

We have some reports  that you can install from our publishing service that would be good to use.  One of the reports that is good to use would be the Sub- SUG Compliance - Software Update Information.

13

Report Publishing/Download/Hash Issues (Enterprises Using ConfigMgr and Intune) / Re: Cisco WebEx 3.0 15333.0 (x64)

« on: May 15, 2020, 08:05:21 AM »

Hi Morten
Webex updated to 3.0.15410.0 yesterday(5/14/2020), trigger a Publishing service sync to pull in the new catalog to resolve your issue.

14

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Need Help with setup

« on: May 05, 2020, 09:36:04 AM »

Hi Louis
  You will either need to select an already created deployment package or Create a new deployment package for this update group within your ADR. 

15

Report Publishing/Download/Hash Issues (Enterprises Using ConfigMgr and Intune) / Re: Product updates showing in SCCM catalog are not being published - Metadata only

« on: May 01, 2020, 12:26:13 PM »

Yes, here is a way to clean Up Third-Party Updates from the WSUS UpdateServicesPackages Folder - https://patchmypc.com/clean-up-third-party-updates-from-the-wsus-updateservicespackages-folder

The updates that you want to publish with Full Content, you will republish those by following this guide.  https://patchmypc.com/faq-scup-catalog#republishing-updates

Email us at [email protected] if you continue to have issues and we can set up a session to see why those aren't publishing Full content.