Messages

1

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Software Normalization

« on: December 27, 2021, 10:11:44 AM »

Hi Moses
  You can export the DB scan to a CSV but we dont have any ways to tie in that data to asset management tools.

2

Report Publishing/Download/Hash Issues (Enterprises Using ConfigMgr and Intune) / Re: Mapinfo 2021

« on: December 06, 2021, 02:37:10 PM »

Hi juan
Please submit a support case from https://patchmypc.com/technical-support  with the following logs included https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#publishing-service-logshttps://patchmypc.com/collecting-log-files-for-patch-my-pc-support#publishing-service-logs

3

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: First installation

« on: December 03, 2021, 12:06:36 PM »

No Conflict, if you need us during the setup email us from https://patchmypc.com/technical-support and we can assist.

4

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: First installation

« on: December 03, 2021, 11:46:41 AM »

Hi Dom
  Yes you only install the publisher on the server that has the Software Update Point role and that is the top level server, you can find this from connecting to powershell from your CM admin console and running this ((Get-CMSoftwareUpdatePointComponent).Props | Where-Object PropertyName -eq "DefaultWSUS").Value2

5

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Adobe Digital Editions?

« on: November 23, 2021, 01:06:21 PM »

Hi
You are correct, it was available but had to be removed for the time being because our detection methods for applications cannot support it after Adobe made changes to the application.  We will continue to monitor changes to the Application and hope to find a way to add back into catalog.https://patchmypc.com/supported-products

6

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: View complete command line for Updated application

« on: November 08, 2021, 02:20:48 PM »

Hi,  Have you reviewed the following article.  Recast RCT needs to be downloaded into the local repository.  https://patchmypc.com/local-content-repository-for-licensed-applications-that-require-manual-download.  If you have the files download please submit a support case: https://patchmypc.com/technical-support with the following logs included to help us troubleshoot.  %PatchMyPCInstallDirectory%\PatchMyPC.log
%PatchMyPCInstallDirectory%\PatchMyPC*.lo_
%PatchMyPCInstallDirectory%\Settings.xml

7

Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: Foxit Reader set as default during update

« on: November 04, 2021, 12:38:07 PM »

Hi
  Yes, since you have both you will need to add addition switch or create a MST for the reader program.  If the reader isnt needed on those and they want to user the reader in phantom you could uninstall the app from their device. This is very similar to having Acrobat and the Adobe reader installed on the same device.
https://kb.foxitsoftware.com/hc/en-us/articles/4403064938516-How-to-set-Foxit-PDF-Editor-as-the-Default-PDF-Viewer-Without-UAC-Prompt-

8

Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: Umbrella Roaming Client 3.0.17: Error 0x643(1603)

« on: September 17, 2021, 10:21:39 AM »

Hi Strauch
  Please submit in a support case to https://patchmypc.com/technical-support
please include the following logs/files:
Serverside
%PatchMyPCInstallDirectory%\PatchMyPC.log
%PatchMyPCInstallDirectory%\PatchMyPC*.lo_
%PatchMyPCInstallDirectory%\Settings.xml
Client side
%WinDir%\CCM\Logs\AppDiscovery*.log
%WinDir%\CCM\Logs\AppEnforce*.log
%WinDir%\CCM\Logs\AppIntentEval*.log
%WinDir%\CCM\Logs\CAS*.log
%WinDir%\CCM\Logs\CIAgent.*log
%WinDir%\CCM\Logs\DataTransferService*.log
%WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log
%WinDir%\CCM\Logs\PatchMyPC-SoftwareDetectionScript.log
This may be found in the %temp% of the user who clicked ÔÇÿInstallÔÇÖ in Software Center if it was an ÔÇÿAvailableÔÇÖ deployment.
%WinDir%\CCM\Logs\StateMessage.log

9

Report Update Detection Issues (Enterprises Using ConfigMgr and Intune) / Re: Visual C++ 2015-2019 Redist not published

« on: September 10, 2021, 08:09:29 AM »

Hi Rory, Can you submit your case to https://patchmypc.com/technical-support and include the following logs from your server for review
%PatchMyPCInstallDirectory%\PatchMyPC.log
%PatchMyPCInstallDirectory%\PatchMyPC*.lo_
%PatchMyPCInstallDirectory%\Settings.xml

10

Report Publishing/Download/Hash Issues (Enterprises Using ConfigMgr and Intune) / Re: Chrome 92.0.4515.131 (x86)

« on: August 17, 2021, 12:26:44 PM »

Hi Ccowart83
That error is normal when there is a newer version of a specific software that isn't in our current catalog and cant be validated, once the Patch My PC catalog has been updated with the newer software version you will not receive that error anymore. That software was updated in today's catalog, here is the explanation of the error: https://patchmypc.com/digest-verification-failed-on-content-for-software-update

Google Chrome 92.0.4515.159 (x64/x86)
Release Notes for Google Chrome 92.0.4515.159
Release Type: Ô¼ñ
CVE-IDs:
CVE-2021-30598; CVE-2021-30599; CVE-2021-30600; CVE-2021-30601;
CVE-2021-30602; CVE-2021-30603; CVE-2021-30604

11

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Application Not Created

« on: August 10, 2021, 02:19:24 PM »

Hi Todd, I will send you an email to help resolve.

12

Report Update Detection Issues (Enterprises Using ConfigMgr and Intune) / Re: Cisco WebEx Meetings

« on: March 12, 2021, 08:45:24 AM »

Hi Todd
I will email you direct to discuss this issue.

13

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Software Normalization integration or export

« on: October 08, 2020, 02:51:15 PM »

Hi jmcnair101, Currently there is no way to Integrate, export data or any plans to Integrate with Service Now in the future.

14

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Adobe Acrobat Reader DC 20.012.20043

« on: August 21, 2020, 06:40:29 AM »

Hi Daniel
  Please submit in your PatchMyPC.log and Settings.xml for review to https://patchmypc.com/technical-support

15

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Adobe Flash Leaving Remnants of Updates

« on: August 19, 2020, 02:11:16 PM »

Hi rhITsec
 Version 21 is a pretty old version and may be one that requires some "persuasion" or "scripting intervention" to cleanly update.  You may want to script an uninstall as a post script to see if it cleans off everything before the update or even have a post script to clean up afterwards.