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Home Updater (Free Updater) => Report Bugs and Issues (Free Home Updater) => Topic started by: ferreirah on May 20, 2022, 01:59:25 PM

Title: PatchMyPC website and firefox
Post by: ferreirah on May 20, 2022, 01:59:25 PM
Hi,

Your website doesn't work with firefox.

H.F.
Title: Re: PatchMyPC website and firefox
Post by: Justin Chalfant (Patch My PC) on May 23, 2022, 01:43:30 AM
Could you provide some more details about what you are seeing? Maybe some screenshots or a video?
Title: Re: PatchMyPC website and firefox
Post by: ferreirah on May 23, 2022, 07:28:08 AM
I tried it also with my vpn off and got the same result. I am using cloudfare as the secure dns service in firefox.

H.F.

Title: Re: PatchMyPC website and firefox
Post by: Justin Chalfant (Patch My PC) on May 23, 2022, 07:29:16 AM
Does this work? https://patchmypc.com/
Title: Re: PatchMyPC website and firefox
Post by: ferreirah on May 23, 2022, 07:57:21 AM
Hi,

I managed to figure out the solution. If you enable "dns over https" in network settings in firefox, then I can't access your site. I tried "Next" as well as "CloudFare" and they both failed. If you disable this option, then Firefox works perfectly. These 2 are secure dns providers used by Firefox. I tried it with and without my vpn and I can confirm that it does work if you leave this option off. It's in the network settings of Firefox. I can provide you with a screenshot if you need it?

H.F.
Title: Re: PatchMyPC website and firefox
Post by: Jake Shackelford (Patch My PC) on May 23, 2022, 08:53:55 AM
If you'd like by all means, we can dig in and see if we can reproduce.
Title: Re: PatchMyPC website and firefox
Post by: ferreirah on May 23, 2022, 09:57:28 AM
Hi,

Windows 11 64 bit with all the updates, Latest Firefox 64 bit for Windows.

Go to "Settings", "General Settings", "Network Settings".

Scroll right to the bottom.

Tick "DNS over HTTPS".

You can choose either "CloudFare" or "Next".

Click OK to Apply.

Close and open Firefox again.

I am attaching screenshots.

I hope it helps.

Please let me know if you could reproduce.

H.F.


Title: Re: PatchMyPC website and firefox
Post by: Andrew Jimenez (Patch My PC) on May 24, 2022, 11:11:04 AM
Interesting, I was unable to replicate this issue.

Title: Re: PatchMyPC website and firefox
Post by: ferreirah on May 24, 2022, 01:01:49 PM
May be there's an issue with their South African servers? I managed to reproduce it again tonight. I'm referring to the CloudFare and Next servers.

Any way, I woudn't worry about it too much. There is a workaround.

Thanks for looking into it.

H.F.
Title: Re: PatchMyPC website and firefox
Post by: Andrew Jimenez (Patch My PC) on May 25, 2022, 11:59:58 AM
Possibly, it is odd because we actually use cloudflare for DNS I'm pretty sure, so I believe it may be a localized issue. I'll mark this as solved for now.