Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Support and General Questions (Enterprises Using ConfigMgr and Intune) => Topic started by: Mark_Thyme on June 24, 2021, 02:05:27 PM

Title: Deferral Behavior
Post by: Mark_Thyme on June 24, 2021, 02:05:27 PM
My client has an interesting question: if we allow x number of deferrals which are limited to a 5 minute display and return when the app eval cycle re-runs what if the end user missed them all ?   That may sound unlikely but I guess it's in the realm of possibility and that runs the risk of having , at best, an annoyed end user.  I know we can make that indefinite but many end users will see that as something to just ignore.

I was considering maintenance windows to make this more predictable but have i missed a more creative solution ?

 
Title: Re: Deferral Behavior
Post by: Justin Chalfant on June 24, 2021, 02:18:06 PM
It depends on how you configure the option "If the timeout expired and no action is taken". This should help https://patchmypc.com/manage-conflicting-processes-when-updating-third-party-applications#topic2

My client has an interesting question: if we allow x number of deferrals which are limited to a 5 minute display and return when the app eval cycle re-runs what if the end user missed them all ?   That may sound unlikely but I guess it's in the realm of possibility and that runs the risk of having , at best, an annoyed end user.  I know we can make that indefinite but many end users will see that as something to just ignore.

I was considering maintenance windows to make this more predictable but have i missed a more creative solution ?