Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: louish on October 19, 2020, 11:45:28 AM

Title: 3rd party app install issues
Post by: louish on October 19, 2020, 11:45:28 AM
Hi all, my org has been using PatchMyPC since May and it has been performing really well. However this month I noticed an oddity. Our 3rd party application deployments are appearing to install most but not all updates thus causing our deployment compliancy data to report that non are compliant but are "in Progress" when looking at the data for each endpoint they all collectively seem to be stuck with Webex Teams Version 3.0.16605.0. When looking at one of the machines I see that the application is showing as available in software center and when attempting to install it just sits at Downloading.

I've made sure the application is downloaded to the deployment package. I've also gone in to the PatchMyPc configurator and set the webex teams installer to republish at next sync and forced a manual sync. I am testing to see if this has an impact.


 Looking at the UpdatesDeployment.log I see that the download has started but nothing seems to happen.  My work machine that is in the same testing deployment got all the updates but about 95% of all other workstations seem to have this issue.

Title: Re: #rd party app install issues
Post by: Cody Mathis on October 19, 2020, 12:37:49 PM
Are you able to validate that WebEx Teams is downloaded in SCCM, and part of a deployment package that is distributed to Distribution Points your clients are associated with?
Title: Re: 3rd party app install issues
Post by: louish on October 19, 2020, 12:43:02 PM
Hi Cody, Yes, I have made sure that the content is downloaded, added to the appropriate Deployment package and that the deployment package has been distributed to the DPs
Title: Re: 3rd party app install issues
Post by: Cody Mathis on October 19, 2020, 01:48:47 PM
Can you open a support case here https://patchmypc.com/technical-support

and provide the log files described here

https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#update-troubleshooting-client-logs