Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Update Detection Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: AIonescu on July 10, 2019, 03:29:29 AM

Title: Firefox 68 x64 download error
Post by: AIonescu on July 10, 2019, 03:29:29 AM
Hello,

I'm doing a PoC for PatchMyPC. I have set up an ADR for Firefox - and when I run it fails to download it. In the ruleengine.log I have "Failed to download the update from internet. Error = 5"

Regards
Title: Re: Firefox 68 x64 download error
Post by: Justin Chalfant on July 10, 2019, 04:40:40 AM
Error 5 = Access denied. This usually means you don't have access to the UNC path you are using for the deployment package source path.
Title: Re: Firefox 68 x64 download error
Post by: AIonescu on July 10, 2019, 05:15:09 AM
Hello Justin,
I've checked the permissions and they look OK - both computer accounts(Primary Site + SUP/MP), my account and the account I've used to set up PatchMyPC have full rights over the path. In fact, I can create folders from the SCCM console.
I've also tried to manually deploy the software and it was no problem, I was able to create the package.
Regards
Title: Re: Firefox 68 x64 download error
Post by: Justin Chalfant on July 10, 2019, 05:20:31 AM
Please email the patchdownloader.log using the support form. https://patchmypc.com/technical-support

Collecting Log Files for Support - https://patchmypc.com/faq-scup-catalog#log-files
Title: Re: Firefox 68 x64 download error
Post by: AIonescu on July 10, 2019, 06:50:04 AM
Hello Justin,

In the end, I was able to solve it by moving the Packages share on another server. There, with the same access rights, it worked OK.

Thank you for your support.