Messages

Hey Rob !

Thank you for reaching out to us.

I'll reach out to the catalog team and will share an update with you on this.

Regards,
Raunak

Hey Shaun,

Thank you for reaching out to us with your query.

Zoom has renamed "Zoom Meetings" to "Zoom Workplace". That will detect the older versions of Zoom Meetings and will update them going forward.

Regards,
Raunak

Perfecto !

Regards,
Raunak

Hey Jaltic,

Thank you for reaching out.

There will not be any issue. PMPC publisher will created the update packages and will get it installed on the machine that needs it.

So, we are good. For the safer side, I would suggest you to test it on a test collection/ group first. Once you are confident deploy it to your other production fleet.

Regards,
Raunak

Hey Rmatri,

Thank you for reaching out.

I would suggest you to please raise a support case with us as this would require more detailed troubleshooting.

Just to ensure, did you whitelist the recommended addresses?

To build the Threat Analytics dashboard we import some data from external APIs. Please check with your network team and ensure these addresses are not blocked.

https://docs.patchmypc.com/installation-guides/advanced-insights-and-patch-insights/requirements/network-requirements

Regards,
Raunak

Hey Gregor,

Thank you for the update.

Regards,
Raunak

Hey Gregor,

Thank you for reaching out to support with your query.

The Vendor removed the download URL and replaced it with another one with a new hash!

I would suggest you delete the older package and use the latest published one.

Regards,
Raunak

Hey Huntrashmi,

Thank you for reaching out.

For the options, you can select WSUS standalone and in the comment tab or additional questions: Just mention I need to view both WSUS and Intune Demo. Taht will help you to prepare better.

PMPC publisher integrates with Intune, WSUS, SCCM, and as per your requirement, you can easily manage both the WSUS and Intune with the same license and within the same interface of the publisher.

Please feel free to schedule a demo with us and we will walk you through it : https://patchmypc.com/schedule-live-demo

Regards,
Raunak

Hey Phe !

I am not received any logs so far to check.

Can you please raise a support case with us, as it is easier to track and share insights. https://patchmypc.com/technical-support

Regards,
Raunak

Hey Phe,

Thank you for reaching out.

Can you please help me with the details requested:

1. Have you deployed an Intune app package or an update package ?
2. Are there any recent changes made to the package?

Can you please share the below set of logs from one of the affected client machines :

hen troubleshooting Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension*.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
If there are any rolled over logs, please include those, too.

Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.

Can you also run the following script and send me the outputted csv file? This will show us the full list of installed software from the registry.

https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCInstalledSoftware.ps1

Regards,
Raunak

Hey,

Thank you for reaching out to us.

This would require a little more digging. So I would request you to please raise a support case with us, and attach the below logs:

%temp%\AdvInsights.log
%ProgramData%\AdvancedInsights\Logs\API\*.log
Application Windows Event Log
Can be filtered on ".NET Runtime" source

Hey Winstons,

Thank you for reaching out.

Please allow me some time to check this internally with the app team and will share an update.

Regards,
Raunak

Hey Muja !

Thank you for reaching out.

I've just checked the vendor website. The latest is still 3.4.4 : https://sqlitestudio.pl/news/

Can you please share the website where you see the version 3.4.5 release by the vendor ?

Regards,
Raunak

Hey Bardo,

Thank you for reaching out.

This seems to be bit tricky, because the " Waiting for another installtion to complete" can indeed be tricky to diagnose sometimes.
 
It may occur due to many reasons :

1. Maybe due to a pending  restart or stuck installation.
2. Service conflict.
3. Group Policy conflict
4. Task that might interfere.

Initial troubleshooting steps/ checks you can perform :

- Sometimes updates or installations require a restart to complete, and if this hasn't happened, it can block subsequent updates.
Found a script online to check the pending reboots : https://thesysadminchannel.com/remotely-check-pending-reboot-status-powershell/

- Ensure that no services related to Windows Update, MSI, or other relevant services are stuck or in a conflicting state.Restart the Windows Update and MSI Installer services.

- Since you've checked the CCM logs, it might be useful to look deeper into specific log files such as UpdatesHandler.log, CAS.log, and ExecMgr.log on the affected machines to find more details about what might be blocking the installation.

- Even though you've replaced local GPOs with correct domain policies, double-check for any residual effects or conflicts. Use the gpresult /h gpresult.html command to generate a report and ensure that the correct policies are being applied and there are no overriding local policies.

- Ensure there are no scheduled tasks that might interfere with the update process. Check the Task Scheduler for any tasks related to updates or MSI installers that might be stuck or repeatedly running.

- Try manually installing one of the updates that are stuck to see if it gives any specific error message or if it succeeds, which might provide more insight.

Hope this helps.

Regards,
Raunak

Hey !

Thank you for reaching out to us.

Review the Distribution Manager (Distmgr.log) and CloudMgr.log files for any errors or warnings related to CMG content distribution. These logs might provide further clues about the cause of the delay.

I would also like you to review this article :https://patchmypc.com/third-party-update-considerations-with-cloud-management-gateway-cmg-in-sccm

Hope this helps.

Regards,
Raunak