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Tableau Desktop marked as 'manual download required'

Started by mdigrego, June 20, 2024, 11:06:28 AM

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mdigrego

Hello,

We use Patch My PC for app creation and updates for a variety of applications. One of which is Tableau Desktop. I have been deploying Tableau with PMPC for a while now but noticed today that the icon next to the app in the publishing settings mentions that the app needs a manual download. My understanding is that because apps like this are locked behind a paywall, you are supposed to manually download it and place it in the local repository for PMPC to publish it to the site. This was confusing to me because I've been deploying Tableau with PMPC for years (including the most recent version), and ... I've never manually downloaded it?

When I look at the download URL, it does indeed show the path to the local repository for the site. So, nothing is really having an issue necessarily; I suppose I am just trying to figure out how this is working if I haven't manually downloaded the installer.

Chris@PatchMyPC

Hello mdigrego!

Unfortunately, the vendor has altered the download process.
We've noticed a slight increase in the number of vendors requiring CAPTCHA verification. Tableau is one of them.

From our known issues page (https://patchmypc.com/known-issues-and-considerations-when-using-patch-my-pc)
Tableau is blocking downloads from scripts and automated solutions. Utilize the Local Content Repository to publish Tableau products.

Ensure you enable the following option in the Advanced tab of the Publisher: "Check the local content repository repository for content files before attempting to download content files from the Internet."

mdigrego

Hi Chris,

Thanks for the reply. Is this a new change? I only ask because I have a version of the app that was published by PMPC (version 24.1.827) on 5/1/2024 which I did not manually download. Was that the last version before the vendor made the switch?

Chris@PatchMyPC

That's correct.
They made the change about a month ago. We've reached out to the vendor to see if we can work something out for our downloads, but we haven't seen any progress on that front just yet.

mdigrego

Aha that makes sense. Thank you for the info, and for all you do at PMPC!

RyanGreen

Quote from: Chris@PatchMyPC on June 20, 2024, 11:25:31 AMThat's correct.
They made the change about a month ago. We've reached out to the vendor to see if we can work something out for our downloads, but we haven't seen any progress on that front just yet.
Any new update?

elenagilbert

You can check the latest Patch My PC documentation for updates and verify that your local repository path is correct and accessible. This should clarify why Tableau is now marked as `manual download required` and how to proceed.

Chris@PatchMyPC

Sadly no new updates on this one yet.

The error is due to Tableau blocking downloads without certain headers. We have this documented on our known issues page now at:- https://patchmypc.com/known-issues-and-considerations-when-using-patch-my-pc#topic5. We think they implemented restrictions to stop software automation solutions from downloading binaries. When you invoke the download manually from a browser, it supplies a different header type in the request.