Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: ir0nh3at on April 29, 2019, 12:18:39 PM

Title: 7-zip, Chrome, WinSCP - Error 1714 / 1612
Post by: ir0nh3at on April 29, 2019, 12:18:39 PM
Hi folks,

We just started deploying third party patches using Patch My PC, but I'm having some trouble with a few of them.  They all return errors similar to:

Error 1714. The older version of 7-Zip 19.00 (x64 edition) cannot be removed.  Contact your technical support group.  System Error 1612.

Many other updates worked fine.  Are there verbose logs anywhere else?  The only logs I could find were brief and in c:\windows\temp.  Is there somewhere I can see what command we're trying to use to install?  Thanks,

Steve
Title: Re: 7-zip, Chrome, WinSCP - Error 1714 / 1612
Post by: Justin Chalfant (Patch My PC) on April 29, 2019, 12:30:42 PM
Can you attached the client side logs

Log Files for Support? - https://patchmypc.com/faq-scup-catalog#log-files

via a technical support request here?

Log Files for Support? - https://patchmypc.com/faq-scup-catalog#log-files