Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Support and General Questions (Enterprises Using ConfigMgr and Intune) => Topic started by: ezuniga on September 02, 2020, 09:56:52 AM

Title: Zoom Outlook Plugin Self Updater prompting user to update
Post by: ezuniga on September 02, 2020, 09:56:52 AM
Hi,

We're having an issue with the Zoom Outlook plug-in asking to update after closing Outlook, even though I've selected the "Disable Self-Updater" for all Zoom products. This started happening after this last patching cycle.

Please advise.

Thanks!
Title: Re: Zoom Outlook Plugin Self Updater prompting user to update
Post by: Justin Chalfant on September 02, 2020, 10:04:27 AM
From what I see, we don't actually support disable updates for Zoom Outlook Plugin:

(https://i.imgur.com/n6VR0W8.png)

We can take a look at this though. Do you happen to know the RegValue or setting to disable self-updates for this product?


Hi,

We're having an issue with the Zoom Outlook plug-in asking to update after closing Outlook, even though I've selected the "Disable Self-Updater" for all Zoom products. This started happening after this last patching cycle.

Please advise.

Thanks!
Title: Re: Zoom Outlook Plugin Self Updater prompting user to update
Post by: ezuniga on September 02, 2020, 10:15:41 AM
Let me look into that and check on the registry setting, but the screenshot is what led me to believe that the Disable Self Updater was supported.
Title: Re: Zoom Outlook Plugin Self Updater prompting user to update
Post by: Justin Chalfant on September 02, 2020, 10:17:34 AM
We will need to look at improving the checkbox displayed at the Vendor level when no child products support that action.

Let me look into that and check on the registry setting, but the screenshot is what led me to believe that the Disable Self Updater was supported.

Title: Re: Zoom Outlook Plugin Self Updater prompting user to update
Post by: Andrew Jimenez on September 02, 2020, 12:17:23 PM
We've added the ability to disable the self updater to the Zoom Outlook Plugin. You may need to go into Patch My PC and confirm the option is now available and enabled.
Title: Re: Zoom Outlook Plugin Self Updater prompting user to update
Post by: ezuniga on September 02, 2020, 02:01:55 PM
Awesome!  I'm about to click that option and run the publishing service sync.  I hope this takes care of things for our next patching cycle.
Title: Re: Zoom Outlook Plugin Self Updater prompting user to update
Post by: ezuniga on September 23, 2020, 09:15:38 AM
So even after making sure the option is selected to disable auto-update, the dialogue box saying that a new version is ready to install, is still coming up after closing Outlook.  I've read on Reddit, that there's a registry modification that needs to be done to suppress this.  I don't know if that'll work.

Title: Re: Zoom Outlook Plugin Self Updater prompting user to update
Post by: Andrew Jimenez on September 23, 2020, 09:27:50 AM
Can you link me to that reddit thread? We'll look at adding this as well.
Title: Re: Zoom Outlook Plugin Self Updater prompting user to update
Post by: ezuniga on September 23, 2020, 09:31:06 AM
Sure.

https://www.reddit.com/r/Zoom/comments/i1a114/how_to_disable_auto_update_nag_for_outlook_plugin/ (https://www.reddit.com/r/Zoom/comments/i1a114/how_to_disable_auto_update_nag_for_outlook_plugin/)
Title: Re: Zoom Outlook Plugin Self Updater prompting user to update
Post by: Andrew Jimenez on September 23, 2020, 09:34:57 AM
ohh it has to be done per user... That is... not good. I'll see if we can support that scenario.
Title: Re: Zoom Outlook Plugin Self Updater prompting user to update
Post by: Andrew Jimenez on September 23, 2020, 11:20:40 AM
So we currently populate this flag for HKLM, but we cannot populate HKCU at this time. In order to set that flag for HKCU, you'll likely need to use a GPO or some other method to set: HKCU:\SOFTWARE\Zoom\OutlookPlugin\autoUpdate:dword:0

I assume if it is set at the HKLM level, that setting will actually be set for new users, but not for existing users.
Title: Re: Zoom Outlook Plugin Self Updater prompting user to update
Post by: ezuniga on September 24, 2020, 08:08:36 AM
That's what I figured.  Although, maybe setting HKU:\.DEFAULT\Zoom\OutlookPlugin\autoUpdate 0 should set the setting for new users.  Although, for now, I'll probably have to do a compliance  in Configuration Manager.