I have the same issue, after getting a very nice MS Surface laptop during Black Friday. I found other postings about the failure last year and not one has been replied to by PMPC support. Really??? At the very least, an acknowledgement that the user has been heard would be the required minimum from any responsible company. Really takes the shine off PatchMyPC's reputation. Wouldn't they see some issues with enterprise customers? They can't all be running Intel CPUs.