Support Forum: Get Support for Patch My PC Products and Services

Home Updater (Free Updater) => Report Bugs and Issues (Free Home Updater) => Topic started by: robwolfe on September 26, 2011, 06:33:54 PM

Title: Version numbers missing
Post by: robwolfe on September 26, 2011, 06:33:54 PM
In version 2.03 on my problem computer the version numbers are not displayed. Any idea?

Thanks
Robert
Title: Re: Version numbers missing
Post by: Justin Chalfant (Patch My PC) on September 27, 2011, 06:03:16 AM
Try re-downloading Patch My PC. The versions for the software ex. Flash, Java right?
Title: Re: Version numbers missing
Post by: robwolfe on September 27, 2011, 07:40:21 AM
I have downloaded it from you rather than majorgeeks but get the same results. Have attached screenshot.

Robert
Title: Re: Version numbers missing
Post by: Justin Chalfant (Patch My PC) on September 27, 2011, 10:31:31 AM
Is this the machine that emisoft was installed on and flagging it?
Title: Re: Version numbers missing
Post by: robwolfe on September 27, 2011, 12:48:20 PM
No, this is the machine that I had all the trouble with installing .Net 3.5. I finally got it to report a successful install. I have also repaired the installation. I white-listed PatchmyPC with Emsisoft on that machine. It is flagged on my machine.

Robert
Title: Re: Version numbers missing
Post by: robwolfe on October 01, 2011, 08:59:39 AM
Just clicked on logs and got the following. I tried to get screen shots but print screen is rather limited. If necessary I will try to find something which shows the entire message.
Title: Re: Version numbers missing
Post by: robwolfe on October 18, 2011, 04:10:27 PM
Just hit another computer with the same problem.  Reinstalled .net 3.5 after using the cleanup tool. Thought it might be a permission problem in the registry so reset them all to default. Ran Sfc through. Scanned with Avast, Malwarebytes,Spybot, Superantispyware, Emsisoft and Dr Web. Found nothing.

Tried right-click and trying to update Adobe Flash player. PatchMyPC reports it downloaded the file. An hour later it was still installing it!

Any ideas for what to try next?
Title: Re: Version numbers missing
Post by: Justin Chalfant (Patch My PC) on October 19, 2011, 11:22:49 AM
If the versions aren't showing up that means Patch My PC isn't loading the definitions file from http://patchmypc.net/documents/definitions.xml. See if you can access this file in your browser.

Justin
Title: Re: Version numbers missing
Post by: robwolfe on October 19, 2011, 01:12:17 PM
I can access the xml document. Just noticed the IP is missing as well if that is of any use.
Title: Re: Version numbers missing
Post by: Justin Chalfant (Patch My PC) on October 20, 2011, 06:08:36 AM
Can you send a screen shot of the problem?
Title: Re: Version numbers missing
Post by: robwolfe on October 20, 2011, 05:23:20 PM
Screen shot is on message above, reply #2.
Title: Re: Version numbers missing
Post by: robwolfe on December 16, 2011, 06:20:54 PM
I have another one with no version numbers. I tried right-clicking and installing a number of programs . The programs download immediately and then forever install it.

Internet works as I installed Netframework 3.5 from the net.

Here is the screenshot. Anything else I can send you?

Tried it with definitions.xml in the same folder, still no versions, instant download and installs forever.
Title: Re: Version numbers missing
Post by: Justin Chalfant (Patch My PC) on December 16, 2011, 11:12:57 PM
Is the computer using a proxy to access the internet? The issue is Patch My PC is unable to load the definition file from our website. It could be a firewall or possibly antivirus software blocking the document from loading.

Quote from: robwolfe on December 16, 2011, 06:20:54 PM
I have another one with no version numbers. I tried right-clicking and installing a number of programs . The programs download immediately and then forever install it.

Internet works as I installed Netframework 3.5 from the net.

Here is the screenshot. Anything else I can send you?

Tried it with definitions.xml in the same folder, still no versions, instant download and installs forever.
Title: Re: Version numbers missing
Post by: robwolfe on December 17, 2011, 06:39:13 AM
Disabled Avast but have used it on all the other computers, still nothing. Disabled Windows firewall and set it as exception nothing.

Tried clicking on Run Common and Checked Optional Updates and get the screen shot attached. When I click on details get the following. Hopefully it means something to you.
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Configuration.ConfigurationErrorsException: Unrecognized configuration section system.serviceModel. (c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Config\machine.config line 134)
   at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
   at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
   at System.Configuration.BaseConfigurationRecord.ThrowIfInitErrors()
   at System.Configuration.ClientConfigurationSystem.EnsureInit(String configKey)


************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3625 (GDR.050727-3600)
    CodeBase: file:///c:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
PatchMyPC
    Assembly Version: 2.0.6.3
    Win32 Version: 2.0.6.3
    CodeBase: file:///E:/PatchMyPC.exe
----------------------------------------
Microsoft.VisualBasic
    Assembly Version: 8.0.0.0
    Win32 Version: 8.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3624 (GDR.050727-3600)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3623 (GDR.050727-3600)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Runtime.Remoting
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Runtime.Remoting/2.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3082 (QFE.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Management
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Management/2.0.0.0__b03f5f7f11d50a3a/System.Management.dll
----------------------------------------
System.Core
    Assembly Version: 3.5.0.0
    Win32 Version: 3.5.30729.1 built by: SP
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Core/3.5.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.


Title: Re: Version numbers missing
Post by: Justin Chalfant (Patch My PC) on December 17, 2011, 09:49:35 AM
Hmm not really sure what that error is referring to is this the computer that had a issue installing MS .NET Framework? Did the version numbers load this time after you temporary disabled anitvirus/firewall? Is this a different error than you got before you disabled you antivirus? Try downloading 2.0.7 Beta and let me know if that works patchmypc.net/PatchMyPCBeta.exe (It's beta so may not be 100 %)Thanks!
Title: Re: Version numbers missing
Post by: robwolfe on December 17, 2011, 01:27:21 PM
This was a fresh install of Win XP pro on a Sempron 2600+ with 1024 MB memory. All updates installed. Net Framework 3.5 said it installed. I have tried the cleanup tool and reinstalled it but no improvement.

Nothing I tried loaded version numbers. Disabled Avast and Windows Firewall. The program finds the Windows updates so it must have Internet access even if the IP address does not show.

The beta version has exactly the same problems and gives exactly the same error when I Run Common ....

Safe mode with networking does not change anything.

The thing that is so strange is when I check VLCPlayer and click Run, PatchMyPC says it has downloaded VLCPlayer in a second or two, which is impossible, and then runs overnight installing. No program is installed.

Should not putting the definitions.xml in the same folder bypass any connection problems?
Title: Re: Version numbers missing
Post by: Justin Chalfant (Patch My PC) on December 17, 2011, 02:02:24 PM
Putting the definitions.xml will have no effect on anything. I'm clueless why it wouldn't be loading the definitions. The only way I could really debug it would be if I had access to the machine I think.
Title: Re: Version numbers missing
Post by: robwolfe on December 17, 2011, 03:12:12 PM
I no longer have the  computer as the owner has taken it. The first time this happened the machine was loaded with spyware but this one was a new install.

If I get another one is there anyway to add some debugging to the code so we know what is happening?

Robert
Title: Re: Version numbers missing
Post by: Justin Chalfant (Patch My PC) on December 17, 2011, 08:00:45 PM
Is it in a corporate network? If it uses a proxy server that could possibly be the issue.
Title: Re: Version numbers missing
Post by: robwolfe on December 18, 2011, 06:18:45 AM
No proxy server, just my home network. In that it gets a list of Windows updates I can not see it as a connection problem. The fact a network IP is not shown is strange as it had a 192.168.2.x address with IPconfig. I do not know how your program gets the IP but it might be a place to look. Undoubtedly I will get another problem case at some point.

Robert
Title: Re: Version numbers missing
Post by: Justin Chalfant (Patch My PC) on December 18, 2011, 08:21:18 AM
If other systems load the definitions fine from your home network it's got to be something on the local system stopping I don't know what though.