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Messages - Justin Chalfant (Patch My PC)

#1
Hey there,

Thank you for taking the time to share your frustrations. I completely understand why you feel this way, and I want to acknowledge the points you've raised. The feature you are referencing in v4 was a key part of Patch My PC for many customers, and it's clear it provided significant value to your workflow.

The decision to not include this functionality in the initial release of v5 wasn't about undervaluing it. It was a matter of prioritization during the rebuild process. That said, we hear your feedback loud and clear, and we are taking it seriously.

One challenge with reintroducing a download-only mode is that v5 is now portal-based. This makes the implementation a bit trickier since the app itself needs to be installed. That being said, we absolutely recognize the value of this workflow and are evaluating how we can best support similar use cases moving forward.

We encourage you to upvote the idea here: https://ideas.patchmypc.com/ideas/PATCHMYPC-I-5108. This helps us gauge how broadly this feature is needed and prioritize development efforts accordingly.

Could you also help us understand your specific use case? How many computers are you downloading this for, and are you using Patch My PC in a company with many computers? The more details we have, the better we can assess how to bring back this functionality in a way that works best for you.

We truly value your feedback and regret any inconvenience this has caused. It helps us improve and deliver a better product.

Quote from: topbanana on January 30, 2025, 07:37:48 AM
Quote from: Michiel (Patch My PC) on January 21, 2025, 01:50:06 AMHi, thanks for your suggestion! A Feature and Application Request has already been submitted for this, so feel free to upvote it:

Re-add the option for Don't Delete App Installer Files

How can you suggest that we VOTE for the feature you already had???  You deleted it!
You caused us to use more data downloading the installer multiple times from the internet.
You caused us to add more load to the software author's download server.
You caused us to add more traffic to the internet.
You caused us to add more traffic to our own networks.
You caused us to use more electricity repeatedly downloading the same files over and over and over again.
You caused us to waste more time waiting for the installers to download again, and again and again.
You caused us to increase the carbon footprint of installing, maintaining, updating software.

You caused this.
And you suggest that we 'vote' for it???
#2
Hey there,

Thank you for taking the time to share your frustrations. I completely understand why you feel this way, and I want to acknowledge the points you've raised. The feature you are referencing in v4 was a key part of Patch My PC for many customers, and it's clear it provided significant value to your workflow.

The decision to not include this functionality in the initial release of v5 wasn't about undervaluing it. It was a matter of prioritization during the rebuild process. That said, we hear your feedback loud and clear, and we are taking it seriously.

One challenge with reintroducing a download-only mode is that v5 is now portal-based. This makes the implementation a bit trickier since the app itself needs to be installed. That being said, we absolutely recognize the value of this workflow and are evaluating how we can best support similar use cases moving forward.

We encourage you to upvote the idea here: https://ideas.patchmypc.com/ideas/PATCHMYPC-I-5108. This helps us gauge how broadly this feature is needed and prioritize development efforts accordingly.

Could you also help us understand your specific use case? How many computers are you downloading this for, and are you using Patch My PC in a company with many computers? The more details we have, the better we can assess how to bring back this functionality in a way that works best for you.

We truly value your feedback and regret any inconvenience this has caused. It helps us improve and deliver a better product.

Quote from: topbanana on January 30, 2025, 07:15:23 AM
Quote from: Justin Chalfant (Patch My PC) on October 30, 2024, 11:22:52 AMThanks for the request. For new feature requests, we are shifting things over to our ideas portal. I coverted this request to a new idea at: https://ideas.patchmypc.com/ideas/PATCHMYPC-I-5108

If you would like to see this added, could you please submit an idea there instead?
?????????????????

You've deleted functionality from your software!
You've deleted the defining functionality from your software!!!

How can you suggest that we make it a 'feature request', when you already had it, but have deleted it?

PatchMyPC is FAMOUS for downloading the installers into a cache folder of our choosing, then installing them, then allowing us to repeat the installation of the same software on our other PCs, reusing that same installer.  And as an obvious addition, you included the functionality to 'Download Only', so that we could get all the installers we needed ahead of time, before we start updating the PCs that needed updating.

This feature separated it from every other 'software updater' on the planet.

And now you've deleted it.

Why did you delete it?
This question needs to be answered.


#3
Quote from: coover on December 11, 2024, 08:32:13 PMDell G15 5520 with i5-12500H and 16 GB RAM ... Windows 11 Pro 24H2 26100.2605

Attempting to install v. 5.0.5.0 ,,,

Computer freezes at "Installing Prerequisite Software".

I left it on the screen at one point for several hours.

Attempt to get past this ...

Three Finger Salute (Control - Alternate - Delete), Task Manager, Delete "Control UI for administrative ..." and "Windows Installer" and back to Desktop.

After Reboot, the Installer runs again with same results. Reboot again and attempt to delete the Installer file ... no luck ... every time I boot, the installer rears it's ugly head.

What do I do? Please help. Thanks.

Thanks for reaching out! Based on your description, the freeze may be happening while the installer is attempting to install .NET 8, which is a prerequisite. It's possible that a User Account Control (UAC) prompt is awaiting approval, but it might be hidden in the taskbar or behind other windows.

Can you check the taskbar for a UAC prompt or any window asking for permissions? If you find one, approving it should allow the installation to proceed.
#4
Would you be able to send the PatchMyPCHomeUpdater.log, by defaults it's in "C:\ProgramData\Patch My PC"
#5
Are you all still seeing this?
#6
General Questions (Free Home Updater) / Re: Doneren!
November 20, 2024, 08:41:13 AM
Dag George,

Leuk dat je ons programma zo leuk vind en dat je wil doneren. Maar we hebben geen nood aan bijkomende inkomsten omdat we ook een enterprise versie hebben.

één van onze core values is om de wereld te helpen zonder dat we er iets voor terug vragen.
https://patchmypc.com/about-us#expectations

Het zou wel een leuk idee zijn om in de home updater een knop te hebben om te "donaten" naar een goed doel!
#7
Hello
  The PMPC sync tab only brings down PMPC products from our catalog. Microsoft patches come from ConfigMgr SUP  and the products you selected there. These are 2 separate entities.
#8
Could you send a screenshot of how it looks in this resolution at 125%.
#9
We believe this should be resolved in the latest installer.
#11
Thanks for the request. For new feature requests, we are shifting things over to our ideas portal. I coverted this request to a new idea at: https://ideas.patchmypc.com/ideas/PATCHMYPC-I-5108

If you would like to see this added, could you please submit an idea there instead?
#12
Thanks for the request. For new app requests, we are shifting things over to our ideas portal: https://ideas.patchmypc.com/ideas?category=7377729521075758206

There is a category called "Home Updater (Apps)" where you can request new apps for Home Updater. If you would like to see this added, could you please submit an idea there instead?
#13
Thanks for the request. For new app requests, we are shifting things over to our ideas portal: https://ideas.patchmypc.com/ideas?category=7377729521075758206

There is a category called "Home Updater (Apps)" where you can request new apps for Home Updater. If you would like to see this added, could you please submit an idea there instead?
#14
Thanks for the request. For new app requests, we are shifting things over to our ideas portal: https://ideas.patchmypc.com/ideas?category=7377729521075758206

There is a category called "Home Updater (Apps)" where you can request new apps for Home Updater. If you would like to see this added, could you please submit an idea there instead?
#15
Thanks for the request. For new app requests, we are shifting things over to our ideas portal: https://ideas.patchmypc.com/ideas?category=7377729521075758206

There is a category called "Home Updater (Apps)" where you can request new apps for Home Updater. If you would like to see this added, could you please submit an idea there instead?