Author Topic: Updates not available in MEMCM  (Read 206 times)

Offline sw-deploy

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Updates not available in MEMCM
« on: May 12, 2022, 12:45:39 AM »
Yesterday I added the updates for Snagit 20 and Wireshark in the PmPC Publisher.
After running the sync in the PmPC Publisher I saw the updates in the log file and got the Teams notifications as well.
But after syncing the updates in the MEMCM console many times, the updates are not available under "All Software Updates".
This happens only to new ticked updates.

Any ideas what could be the problem?
Publisher Service is version 2.1.3.0 - MEMCM 2111

Thank you!

Offline Liviu

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Re: Updates not available in MEMCM
« Reply #1 on: May 12, 2022, 01:31:36 AM »
Hey there,

Can you please send an email to [email protected] with these log files?
%PatchMyPCInstallDirectory%\PatchMyPC.log
%SiteServerLogsFolder%\wsyncmgr*.log

We can then take a look at what's going on and try to find out what the issue is.

Offline sw-deploy

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Re: Updates not available in MEMCM
« Reply #2 on: May 12, 2022, 01:36:14 AM »
Sure, Email sent!

Offline sw-deploy

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Re: Updates not available in MEMCM
« Reply #3 on: May 12, 2022, 06:59:07 AM »
Fixed by selecting the second Patch My PC category ind Products (MEMCM - Sites - Software Update Point) (Thanks Scott!).
This happens, because we inplace-upgraded our site server OS to Server 2019.