• Welcome to Support Forum: Get Support for Patch My PC Products and Services.

Show posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.

Show posts Menu

Messages - Justin Chalfant (Patch My PC)

 Sorry for the late response. As the user mentioned you need to ensure MCP is set to terminate the product 1 Password before it runs an update. You can read on what application need this https://patchmypc.com/manage-conflicting-processes-when-updating-third-party-applications#topic2.

In this case since it maybe broken you likely need to install as an application versus an update to get back functioning. Sorry you had this issue
 Basically, you need a pre-script to parse through each user profile and remove the files, reg keys, etc. because running a user-based uninstall will only work for the currently logged-on user.
We provide the ability to call a script however you will need to create this prescript to do that cleanup. Hope that helps and answers your question.
Hey behermsen,

Thanks for bringing this to our attention! We're going to start testing 1.52.3 and get it published to our catalog ASAP. We'll also check our tooling to make sure we're aware of future updates automatically.

 This could be a few things, can you ensure that URL is whitelisted. I dont suspect Defender however check the URL link https://files03.tchspt.com/down/FileZilla_3.67.0_win64-setup.exe through a browser. Remember though we run under the system level.
 Sorry for the delay here, can you send us the logs from a failed endpoint to https://patchmypc.com/technical-support
and open a case with us for futher review. As for the logs required.https://patchmypc.com/collecting-log-files-for-patch-my-pc-support.

Thank you

Hello and update here, since Broadcom has become the new owner, they have revamped their site. We are working on finding new public accessible links for our downloads. We thank you for your patience here as we work through this.
Book as session we have a team ready to help
 Thanks for contacting support.  Please use the Local Content Repository for Licensed Applications that Require Manual Download - Patch My PC for this product going forward. We have included this product under our local content requirements

    Are SSRS will be sunset soon, I suggest trying our Pacth insights reports that replace the SSRS reports. You can find them here https://docs.patchmypc.com/installation-guides/advanced-insights-and-patch-insights/download-and-install.
We have Splunk 9.2.1 in "Latest" update pls select one of the following
Splunk Universal Forwarder 9.2.1 Latest (x64)
Splunk Universal Forwarder 9.2.1 Latest (x86)
Quote from: RVST on February 23, 2024, 07:21:57 PMThe Patch My PC application is making requests over plain HTTP (Port 80).

Some of them are expected, for example TLS certificate revocation checking to http://ocsp.digicert.com/, which is normal.

However, some of them are requests to Patch My PC's own host over plain HTTP (Port 80).  While Cloudflare returns a "301 Moved Permanently" response and it gets upgraded to a HTTPS (Port 443) TLS 1.2 connection, is there a reason why Patch My PC does not request HTTPS in the first place?

Example requests over HTTP:



Thanks for reporting this, we will be making the initial request in HTTPS very soon. We'll have an update with some pretty significant changes that will include this change.
In addition to that, you can also configure how many older version to keep in the Intune Options that may be helpful for the future: https://patchmypc.com/intune-application-creation-options
Thanks for your message and question about adding paid programs to our updater.

We keep free software in our updater because it's straightforward – everyone gets the same version. With paid software, it's different. You might have a license for a specific version of a program, and if we updated it without knowing, it could cause problems. Maybe the new version wouldn't work with your license, or it might even break some rules in the license agreement.

So, to avoid any trouble, we don't automatically update paid software. It's better if you check for updates directly from the company that sold you the software. They'll know exactly what version you should have.

Hope that makes sense. If you've got any other questions, feel free to ask.

I'm not sure I understand what exactly occurred here. Patch My PC does not manage the deployment packages within ConfigMgr. It will only push the updates into the WSUS database, which ConfigMgr will then sync and deploy depending on ADRs. The Patch My PC license expiring should only cause Patch My PC to not publish new updates to WSUS. When the license is re-enabled, it will then publish any new updates found in the catalog.

The Publisher does log each update it publishes in a file found here: "C:\Program Files\Patch My PC\Patch My PC Publishing Service\PatchMyPC-PublishingHistory.csv"

We'd also be happy to look at log files for this case, feel free to open a support case with us here: https://patchmypc.com/technical-support

I just wanted to update you on this. We went ahead and removed cptservice.exe from the list of blocking processes, as the addition of that service was causing issues for other customers. If you would still like cptservice.exe to be on the list of blocking processes, you can add it via the right-click options in the Publisher: https://patchmypc.com/manage-conflicting-processes-when-updating-third-party-applications#ManageProcessList