• Welcome to Support Forum: Get Support for Patch My PC Products and Services.
 
Menu

Show posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.

Show posts Menu

Messages - Justin Chalfant (Patch My PC)

#62
A post-script would run under system context, so even if launched you user wouldn't see it.
#63
Thanks for reporting we will try to get a fix out soon!
#64
Our hosting provider had a few issues yesterday that would have caused this intermittently
#65
You will want to reach out to the vendor for this app.
#66
You can use it in non-home environments, but we do have an enterprise product that will likely work better if you use SCCM or Intune https://patchmypc.com/third-party-patch-management-for-sccm-and-intune
#67
These are usually firewall's or AV's blocking connections.
#68
Are you still having issues with emails?
#69
We are tracking a bug where it may not get created on all operating system editions.
#70
Sorry for the delay, I see this was posted in the home updater section, not Enterprise support section. Are you still having this issue?
#71
Is this for our Enterprise product or home updater? I see it was posted in home updater?
#72
Please check our video doc's here for this info https://patchmypc.com/home-updater
#73
Unknown status means the machines aren't scanning against your SUP. There are a few things that could cause this could you please check out https://patchmypc.com/troubleshooting-sccm-clients-with-unknown-update-state

For the failure, we would need some additional info. The client side update logs would be helpful https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#update-troubleshooting-client-logs via a support case here https://patchmypc.com/technical-support

Quote from: MrRobot13 on February 11, 2021, 02:34:08 PM
Testing the update Adobe Acrobat Reader DC Update 21.001.20135 to my pilot group today appears to have issues.
Within the console it only reported as failed on 1 machine of 4 total. The other 3 are stuck as "Unknown" for the status of this software update group which only contains PatchMyPC updates. The other updates within the SUG have installed except for Adobe Reader. It states failed locally in Software Center for those machines. If you Retry the install in Software Center it does successfully install however. Currently on ConfigMgr2010, btw.

I have not seen this sort of activity in the past.

Thank you
#74
What is the edition of Windows 10 you are running?
#75
Hi There,

Could you please attach the following logs in the two points below via our support case here (https://patchmypc.com/technical-support)?

https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#publishing-service-logs
https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#automatic-deployment-rules-logs

This will ensure we have all the details to know what's going on here.

Adam Cook will be in touch via email once we have these logs via case.

Thanks
Jusitn