Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: raso on March 23, 2021, 07:39:40 AM

Title: PDF24 Creator 10.0.11 (x64) - Installation
Post by: raso on March 23, 2021, 07:39:40 AM

Hi,

70% of my devices run into an Error by installing PDF24 with the following Error:
Error code: 0x80070652 Another installation is already in progress. Complete that installation before proceeding.
Every other App-Installation is working fine.
Did I missed something?

Best Regards

Dominik

Title: Re: PDF24 Creator 10.0.11 (x64) - Installation
Post by: Andrew Jimenez on March 23, 2021, 09:30:19 AM

Hi Dominik,

We are actually testing every app in our catalog over the next week. I'll take a look at this one and make sure it is installing correctly and let you know.

Title: Re: PDF24 Creator 10.0.11 (x64) - Installation
Post by: Andrew Jimenez on March 26, 2021, 11:36:45 AM

Hi Dominik,

In our testing we did not run into any issues with this application specifically. We have seen this problem before where another installation is still running and blocking the install, I am going to guess that is what occurred in this case. Have your installation numbers improved since you posted this?

Title: Re: PDF24 Creator 10.0.11 (x64) - Installation
Post by: Admin - Omar on March 26, 2021, 01:52:32 PM

Hi Dominik,

PDF24 Creator 10.0.12 is out today in our catalog update, it may contain a fix for your issue but I'm not sure.

Title: Re: PDF24 Creator 10.0.11 (x64) - Installation
Post by: raso on March 30, 2021, 12:15:06 PM

Hi,

It got even worse. 100% Faild!

- Another installation is already in progress. Complete that installation
- (0x80071509)
- The system cannot find the file specified. (0x80070002)
- Error unzipping downloaded content. (0x87D30067)
^^ These are the Errors...

Best Regards

Dominik

Title: Re: PDF24 Creator 10.0.11 (x64) - Installation
Post by: Andrew Jimenez on March 30, 2021, 12:43:31 PM

Hi Dominik,

Can you open a support case here: https://patchmypc.com/technical-support (https://patchmypc.com/technical-support)

And include the logs from some failed client. The logs we need are referenced here: https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#update-troubleshooting-client-logs (https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#update-troubleshooting-client-logs)

Also please reference this thread.