I'm very surprised that nobody cares, it makes you want to keep using the product... (and pay a small fortune)
Below, few screen captures to help to do your job. If PMPC team doesn't about they users, we envisage to leave your services and of course, no longer pay yourself thousands of Euros. Maybe the pressure of losing so much money will make you react a little more.
This problem has existed for a few months since we started using your product. We didn't say anything, hoping you just need some time to analyze and fix the issues, but obviously that's not the case.
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![2022-11-24 10_52_10-Windows 10 sur EDUAZU-D2071L63 - Connexion à un ordinateur virtuel.png 2022-11-24 10_52_10-Windows 10 sur EDUAZU-D2071L63 - Connexion à un ordinateur virtuel.png](https://patchmypc.com/forum/index.php?action=dlattach;attach=2764)
This is a screen capture of the registry on a computer with Adobe Reader DC installed.
![2022-11-24 10_51_55-Éditeur du Registre.png 2022-11-24 10_51_55-Éditeur du Registre.png](https://patchmypc.com/forum/index.php?action=dlattach;attach=2776)
This is a screen capture of the registry on a computer with Adobe Acrobat Pro installed side-by-side with the detection script given by PMPC.
![2022-11-24 11_04_44-Acrobat Reader migration to 64-bit — Mozilla Firefox.png 2022-11-24 11_04_44-Acrobat Reader migration to 64-bit — Mozilla Firefox.png](https://patchmypc.com/forum/index.php?action=dlattach;attach=2768)
This is a screen capture of the documentation given by Adobe about the registry key used by the script.
![2022-11-24 10_56_16-Paramètres.png 2022-11-24 10_56_16-Paramètres.png](https://patchmypc.com/forum/index.php?action=dlattach;attach=2778)
This is the result of the detection script on a computer with Adobe Acrobat Pro installed.
![2022-11-24 10_56_38-Paramètres.png 2022-11-24 10_56_38-Paramètres.png](https://patchmypc.com/forum/index.php?action=dlattach;attach=2780)
This is the result of the detection script on a computer with Adobe Acrobat Pro installed. The script have been modified to take in count the presence of other Adobe Acrobat product installed that replace Adobe Reader.
In that case, if the presence of another version with advanced features and that replace a version with a limited features, it's considered as "Installed" because the advanced version has the same functionalities as the limited version which makes it possible not to consider that the installation is necessary.
Anyway in this case, the installation of Adobe Reader refuses to install for the same reason. (watch screen capture on first post)
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Of course, we cannot modify the script each time because for each updates, a new script is used so we need to modifiy it every time.
![2022-11-24 10_57_01-PV-PATCH-APP-01 - Connexion Bureau à distance (WVD-Admin).png 2022-11-24 10_57_01-PV-PATCH-APP-01 - Connexion Bureau à distance (WVD-Admin).png](https://patchmypc.com/forum/index.php?action=dlattach;attach=2774)
Cordialy.
Below, few screen captures to help to do your job. If PMPC team doesn't about they users, we envisage to leave your services and of course, no longer pay yourself thousands of Euros. Maybe the pressure of losing so much money will make you react a little more.
This problem has existed for a few months since we started using your product. We didn't say anything, hoping you just need some time to analyze and fix the issues, but obviously that's not the case.
-----
This is a screen capture of the registry on a computer with Adobe Reader DC installed.
This is a screen capture of the registry on a computer with Adobe Acrobat Pro installed side-by-side with the detection script given by PMPC.
This is a screen capture of the documentation given by Adobe about the registry key used by the script.
This is the result of the detection script on a computer with Adobe Acrobat Pro installed.
This is the result of the detection script on a computer with Adobe Acrobat Pro installed. The script have been modified to take in count the presence of other Adobe Acrobat product installed that replace Adobe Reader.
In that case, if the presence of another version with advanced features and that replace a version with a limited features, it's considered as "Installed" because the advanced version has the same functionalities as the limited version which makes it possible not to consider that the installation is necessary.
Anyway in this case, the installation of Adobe Reader refuses to install for the same reason. (watch screen capture on first post)
-----
Of course, we cannot modify the script each time because for each updates, a new script is used so we need to modifiy it every time.
Cordialy.