Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Update Detection Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: hkystar35 on May 25, 2021, 03:48:57 PM

Title: RealVNC Server detection fails
Post by: hkystar35 on May 25, 2021, 03:48:57 PM

Vendor - RealVNC Ltd
Name - RealVNC Server
Latest Version - 6.7.4

The source installer type for RealVNC is an executable (EXE)
(https://imgur.com/JGquMU5.png)

But the EXE spawns an MSI install, noted by the ProductCode created for the product and its Uninstall string
(https://imgur.com/vYq5Ocv.png)

In the detection method used by the Publisher, the

$InstallerType = 'EXE'

causes the detection to fail, even though the app actually installs
(https://imgur.com/FOKMNeP.png)

Title: Re: RealVNC Server detection fails
Post by: Andrew Jimenez on May 25, 2021, 05:03:11 PM

Please recreate the detection method for this app, this issue was solved about a month ago, and the detection method just needs to be recreated. Thanks!