Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Update Detection Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: MarioF on July 17, 2022, 05:04:46 AM

Title: Zscaler Client Connector
Post by: MarioF on July 17, 2022, 05:04:46 AM
The current zscaler client connector seems to only detect x86 installations of the client connector client where x64 installations do not show as needed.
Title: Re: Zscaler Client Connector
Post by: Scott (Patch My PC) on July 18, 2022, 05:08:28 AM
Hey Mario

Can you please gather the following files and send them to [email protected]?

https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCUninstallRegistryHives.ps1 - Grab a copy of this script, run it against a device that has ZScaler x86 installed and detection is failing and grab a copy of the CSV it produces.

Additionally, from this page please review the correct server side logs to gather (whether it's an Intune Update or ConfigMgr/WSUS Update) and gather them from the client side
Title: Re: Zscaler Client Connector
Post by: MarioF on July 18, 2022, 09:38:36 AM
Quote from: [email protected] on July 18, 2022, 05:08:28 AM

Additionally, from this page please review the correct server side logs to gather (whether it's an Intune Update or ConfigMgr/WSUS Update) and gather them from the client side

Thanks Scott. I do not see a link here to follow.