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Messages - Adam Cook (Patch My PC)


Just to reiterate my previous comment: The company portal does not currently allow uninstalls, only reinstalls. Therefore it is expected you cannot uninstall from the Company Portal.

I just installed (see attached) and I can see an entry in Add and Remove Programs.

Can you run the following PowerShell script and share the .csv it produces? This will show specifically what software you have installed: https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCUninstallRegistryHives.ps1

The company portal does not currently allow uninstalls, only reinstalls.

The vendor should produce an entry in Add and Remove Programs though. What version of Python are you seeing this with? I'll test.
Hey Aleksander,

Ah, gotcha. In any case, I still recommend referring to the vendor's documentation on this one as you are ultimately asking how to configure their software. Unfortunately I do not know the answer.
Hey Aleksander,

If you want to update Dell Command Update I recommend deploying the update to your devices. If you want the software to update itself, I recommend investigating if the software is capable of doing this by reading the vendor's software documentation.
Windows 7 is out of support, I recommend upgrading your OS to maintain supportability with third party vendor software.
Yes, you can right click on products in our Publisher software and choose from a variety of ways to customise packages. The one you seek, to add custom switches to the install, is Modify command land. Anything you enter in here will be append to the arguments we apply be default, which can be seen by observing the Command line column in the right click option Show package info.

Here is documentation on all right click options: https://patchmypc.com/custom-options-available-for-third-party-updates-and-applications
.NET Core Hosting Bundle does not update .NET Core or .NET.

.NET Core and .NET updates are not in our catalogue. Microsoft provides runtime and SDK updates for these via Microsoft Update and WSUS.

Kindly see this article for more info: https://devblogs.microsoft.com/dotnet/net-core-updates-coming-to-microsoft-update/

That product in our catalogue updates the ".NET Core Hosting Bundle" - more information about that Microsoft product here: https://docs.microsoft.com/en-us/aspnet/core/host-and-deploy/iis/hosting-bundle?view=aspnetcore-6.0

Specifically, it's looking for a registry key under the below paths, where the DisplayName matches the following name "Microsoft ASP.NET Core X%Shared Framework%" where X is the major version number e.g. 3, 5, or 6.


It's possible this product is not the product you want or need to patch. What do you see in Defender ATP? Does it indicate any finer details eg registry keys/values it wants/expects? That should confidentially tell us exactly what product the issue is with.

This is very typical for Adobe Reader and we see this a lot. A detailed analysis of the problem can be understood from this KB - it also contains guidance on how to resolve: https://patchmypc.com/system-error-1612-the-installation-source-for-this-product-is-not-available

This is documented as a known issue on Adobe's website: https://helpx.adobe.com/acrobat/kb/known-issues-acrobat-dc-reader.html

Ultimately this is a software vendor issue, or an issue on your devices causing C:\Windows\installer to be cleaned out (see article for more information). This is not caused or related to our catalogue or Publishing software.
Does it work if you disable all third party plugins or perhaps try in private browsing mode in Chrome?
Hey, is this still an issue for you now? I've tried from multiple different types of systems in different regions and the form loads OK for me.

Thanks for raising this. I'm following up to let you know we're aren't ignoring you - this has sparked a discussion internally about how to update this item in our catalogue and also be prepared for this happening again in the future when a new major version of the redistributables are released by Microsoft. We hope to follow up again soon with a solution.

Roll back is not a function native to the Home Updater. To roll back a version, uninstall the current version, find the installer for the last known good verison, and reinstall.
Hey Giav

No the only way would be to create exclusions in your collections and potentially create a separate ADR as you need to tightly control application version of Java by the sounds of things.