Adobe Acrobat Reader DC Continuous

[[email protected]]

We need for the initial deployment of a device to install Acrobat on a blank system...(example Banksystem)

After autopilot, we need to switch to update installer.

The device then needs to be in Acrobat update group going forward.

We need to understand from PMP how best to do this.

[Hugo Marinho (Patch My PC)]

Hi there fkhan,

From your print screen seems the app itself failed to install, in order for us to help you in this specific case and have a better understanding, could I please kindly ask you to please send over some log files from a endpoint and the general logs by clicking on the "Collect logs" button on the Publisher (it's present on the "General" tab) over to us at [email protected]? See below the relevant logs from the endpoint.

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
 

Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.

[Raunak Desai (Patch My PC)]

Hey Fkhan,

Hope you are keeping well.

Please share the logs we requested for troubleshooting on the previous email.

Awaiting your response.

Regards,
Raunak

[Raunak Desai (Patch My PC)]

Hey Fkhan,

Hope you are keeping well.

It's been a while since I heard from you, If you still need help, just reply to this message when you can.

Have a great day.

Regards,
Raunak