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Messages - Raunak Desai (Patch My PC)

#1
Hey !

Thank you for reaching out.
 
Certainly! The situation you described is quite common in environments where software updates are deployed through SCCM (System Center Configuration Manager).
 
Personaly, I don't think there is anything they can do except reboot the machines. What I can suggest is : Only give a few days restart grace period instead of 14.

You can configure SCCM to automatically schedule reboots after updates are installed. This ensures that systems are rebooted within a reasonable timeframe, minimizing the likelihood of pending reboots causing issues during software installations. However, be cautious with this approach, as unexpected reboots can disrupt user workflow.

Regards,
Raunak
#2
Hey fadderson,

Thank you for reaching out.

For the deployment of updates, you can definitelys setup multiple ring and also set the delay from PatchMyPc publisher.

Once the next version releases, it will honor those delays.

if you have also set the Dynamic Assignments, and targeted to all devices without any delays, then that will take precedence over the manual assignments.

https://patchmypc.com/manage-dynamic-assignments

Regards,
Raunak

#3
Hey Edwin,

Thank you for reaching out.

Can you please help me with the below questions:

1. Are you using PatchMyPC home updater?
2. Or are you using the PatchMyPC publisher to deploy Chrome app/ update ?

Awaiting your response.

Regards,
Raunak
#4
Hey Sundi,

Thank you for reaching out to support.

All of your client data, software update compliance data, application data etc. is read directly from your ConfigMgr SQL server, which I believe is not installed on your Advanced Insights Server. The bottleneck here is likely how fast your advanced insights server can read from the ConfigMgr SQL server.

If your ConfigMgr Console is slow this might be because your SQL server needs more resources / faster storage etc. Otherwise, if performance inside the ConfigMgr console is good then Network speeds between your Advanced Insights server and your ConfigMgr SQL server could be the culprit.

Also, it will be worth testing the compatibility level changes too, we have seen this improve performance before.

So just to clarify, the Advanced Insights product itself requires very few resources to run, any upgrades to specs should be made to your ConfigMgr SQL server, you might find this link useful Site size and performance guidelines - Configuration Manager | Microsoft Learn

As for the Microsoft Updates, you can go back to this page at any time to tick this box and update hardware inventory settings.

Regards,
Raunak
#5
Hey Paul,

Apologies for the delay in responding.

Can you please raise a support case with us, so we can dig further on this to find the root cause :https://patchmypc.com/technical-support

Regards,
Raunak
#6
Hey Dany,

Thank you for reaching out to support.

Can you please help me with the below questions :

1. Are you using the PMPC home updater or PMPC publisher to deploy apps and updates to your environment ?

Awaiting your response.

Regards,
Raunak
#7
Hey Sweison,

Thank you for reaching out.

Appreciate your feedback and these both are critical additions.

We are discussing it internally for the best way to add special characters in the descriptions.

Regards,
Raunak
#8
Hey Froff,

Thank you for reaching out.

Can you please help me with the answers to the below questions :

- For which platform are you using PatchMyPC publisher for ?
- Are there any recent changes made in the configuration ?

Can you please help me with the following logs from the server where publisher is installed :

 To help us do further troubleshooting, please generate a log bundle by following the steps below:
   1. In the General tab of the Publisher, click on the Collect Logs button under Logging Options
   2. Pick a Folder where you want to save the logs to
a ZIP file will be created in that location containing the relevant server-side logs needed for troubleshooting. You can then send that ZIP file over to us.

From the client machine, where the app failed to install, can you please share the following logs :

https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#application-troubleshooting-client-logs-intune

Regards,
Raunak
#9
Hey Simon,

Apologies for the delayed response here.

I was looking internally for a similar case and I found that in January you've raised a support case with us, where Andrew replied you with the workaround you can follow.

If you need, I can share the email again with you.

Regards,
Raunak
#10
Hey  PappiRauk,

Thank you for reaching out.

We are working internally, and we are aware of this. We are testing how we can add a symbol to the app name in the custom app folder.

We will update you once we have an update.

Regards,
Raunak
#11
Hey Consequall,

Thank you for reaching out to us.

There are certain apps that failed to update if the app is open or being used on the client machines. We have listed those apps in this article.

You can definitely notify the user if the app is open and you try to push an update. You can configure " Manage Conflicting Process" customization for that app : https://patchmypc.com/manage-conflicting-processes-when-updating-third-party-applications

Hope this helps.

Regards,
Raunak
#12
Hey Simon,

Apologies for the delayed response here.

Can you please confirm for which platform you are using the PMPC publisher ?-- Intune or SCCM ?

Are you still facing the same challenge ?

Regards,
Raunak
#13
Hey Eric,

Apologies for the delayed response.

We have been made aware of this issue and have since remediated it! Please run a publisher service sync to pull in the revised update (Fixed Applicability rules).

For the clients that have installed the update, you can deploy the attached uninstall script to remove the installed version of Durva.
Change the .txt to .ps1 (powershell script)

You can also publish the base application for Druva and deploy that to the affected clients as an uninstall to remove the application.

Regardless, we apologize for any inconvenience this may have caused you and your users! Please don't hesitate to reach back out if you have further questions or concerns! 😊
#14
Hey Acarr,

Apologies for the delayer response.

The issue is more of a reporting issue, where the device is unable to report back to Intune.

Can you please confirm if you still see the same status in the Install status in Intune Portal ?

Regards,
Raunak
#15
Hey Iraklis,

You can use the Intune Application Manager Utility for deleting/cleaning the entries from your Intune portal :https://patchmypc.com/intune-application-manager-utility

Regards,
Raunak