Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Support and General Questions (Enterprises Using ConfigMgr and Intune) => Topic started by: darwyn99 on May 02, 2019, 09:44:20 AM

Title: Publishing Service Sync error - An error occurred while checking if catalog file is signed by Patch
Post by: darwyn99 on May 02, 2019, 09:44:20 AM
I'm getting this error when I try and kick off a publishing service sync manually or scheduled.  A scheduled sync ran and completed last night at 7pm, but since then I'm not able to initiate a sync.  The only thing I've modified is trying to adjust the command line on the VMware Tools update.  I had added a command and saved it previously.  It was causing issues so I removed it this morning. 

Error in patchmypc.log:
An error occurred while checking if catalog file is signed by Patch My PC: Unspecified error

Thanks for the help. 
Title: Re: Publishing Service Sync error - An error occurred while checking if catalog file is signed by Pa
Post by: kenk223 on May 02, 2019, 10:23:29 AM
I'm receiving the same error as well.  Sync automatically ran yesterday at 2PM.  I tried setting up the manual download Java updates and went to sync and received the error.  I removed Java again, but the error persists.  P.S.  The next warning after the error is Catalog is NOT trusted.
Title: Re: Publishing Service Sync error - An error occurred while checking if catalog file is signed by Pa
Post by: Justin Chalfant (Patch My PC) on May 02, 2019, 10:26:47 AM
Could you guys email us the patchmypc.log using https://patchmypc.com/technical-support. We aren't able to repro.
Title: Re: Publishing Service Sync error - An error occurred while checking if catalog file is signed by Pa
Post by: darwyn99 on May 02, 2019, 10:34:22 AM
I just sent in my log. 
Title: Re: Publishing Service Sync error - An error occurred while checking if catalog file is signed by Pa
Post by: Justin Chalfant (Patch My PC) on May 02, 2019, 10:53:20 AM
Thanks, we are looking into this issue.
Title: Re: Publishing Service Sync error - An error occurred while checking if catalog file is signed by Pa
Post by: kenk223 on May 02, 2019, 11:00:28 AM
I just sent mine as well.
Title: Re: Publishing Service Sync error - An error occurred while checking if catalog file is signed by Pa
Post by: Justin Chalfant (Patch My PC) on May 02, 2019, 11:15:15 AM
Please try now and let us know if things are processing ok? It looks like we had a minor server-side change that caused the catalog file to send an empty file causing the certificate validation to fail.
Title: Re: Publishing Service Sync error - An error occurred while checking if catalog file is signed by Pa
Post by: darwyn99 on May 02, 2019, 11:29:11 AM
Yep, working again for me.  Thanks. 
Title: Re: Publishing Service Sync error - An error occurred while checking if catalog file is signed by Pa
Post by: Justin Chalfant (Patch My PC) on May 02, 2019, 11:32:30 AM
Perfect! Thanks for reporting.
Title: Re: Publishing Service Sync error - An error occurred while checking if catalog file is signed by Pa
Post by: kenk223 on May 02, 2019, 12:10:48 PM
Mine is syncing again as well.  Thanks for the quick turnaround!