Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Update Detection Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: Tobias on October 17, 2022, 02:45:19 AM

Title: Adobe Acrobat Reader DC Continuous MUI
Post by: Tobias on October 17, 2022, 02:45:19 AM
Hello,
i'm getting an installation failed with Adobe Acrobat Reader DC Continuous MUI 22.003.20258 (x86). The application installs, but i got the message: The application was not detected after installation completed successfully (0x87D1041C). I get this message at every device. 
Itune-AdobeAcrobatReaderFailure.jpg
Title: Re: Adobe Acrobat Reader DC Continuous MUI
Post by: Liviu (Patch My PC) on October 17, 2022, 02:53:30 AM
Hi Tobias,

Last week, Adobe decided to rename the app in "Add/Remove Programs" - they took out "DC" from the DisplayName.
This messed with the detection criteria we were using.
We reacted very quickly and corrected that, but if someone created an app in the meantime, it was likely created with the wrong detection.

If that is the case, could you please delete the Adobe win32app and just let it be re-created? It will then be re-created with the corrected detection criteria.

Please let us know how that will go.
Title: Re: Adobe Acrobat Reader DC Continuous MUI
Post by: Tobias on October 17, 2022, 06:08:56 AM
Hi Liviu,
thanks for the quick reply.

I have deleted the Adobe win32 App and the Adobe Update win32app in Intune. But the Adobe win32 App won't be recreated. Only the Adobe Update win32app. The PatchMyPC.log shows nothing from Adobe Acrobat Reader.
Title: Re: Adobe Acrobat Reader DC Continuous MUI
Post by: Liviu (Patch My PC) on October 17, 2022, 07:55:30 AM
Can you please click the Collect Logs button from the PMPC general tab and then open a support case with us?
https://patchmypc.com/technical-support

We'll then take a look.
Title: Re: Adobe Acrobat Reader DC Continuous MUI
Post by: Tobias on October 17, 2022, 11:54:15 PM
After running the Publishing Service Sync today, Adobe Acrobat Reader DC Continuous MUI was created in Intune again.
Title: Re: Adobe Acrobat Reader DC Continuous MUI
Post by: Liviu (Patch My PC) on October 18, 2022, 12:22:45 AM
Great news, thank you for the update, Tobias!