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#91
General Questions (Free Home Updater) / Patch My PC won't run
Last post by brandoncarter - March 28, 2024, 02:34:00 AMHello,
I have a client's computer running Windows 7 x64 SP1. EVERYTHING works flawlessly on the machine, except for Patch My PC just won't run. It simply starts and then quits. I just don't understand it as it runs on 99.999% of the computers I run it on without issue.
Steps to reproduce: double-click on patch my pc "Patch my PC has stopped working" error comes up and gone. I've tried it in a different folder, safe boot, etc.
An event 1001 is generated in the event log:
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: patchmypc.exe
P2: 2.3.5.0
P3: 51de4863
P4: PatchMyPC
P5: 2.3.5.0
P6: 51de4863
P7: f
P8: f0
P9: System.InvalidOperationException
P10:
Attached files:
C:\Users\XXXXX\AppData\Local\Temp\WERC10D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\XXXXX\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_patchmypc.exe_70ed90ba759bd1a56e7c1ee937d26d74ebd75a7_0ebec58f
Analysis symbol:
Rechecking for solution: 0
Report Id: 496beb18-2aee-11e3-b8f3-d48564b56ed6
Report Status: 1
I have a client's computer running Windows 7 x64 SP1. EVERYTHING works flawlessly on the machine, except for Patch My PC just won't run. It simply starts and then quits. I just don't understand it as it runs on 99.999% of the computers I run it on without issue.
Steps to reproduce: double-click on patch my pc "Patch my PC has stopped working" error comes up and gone. I've tried it in a different folder, safe boot, etc.
An event 1001 is generated in the event log:
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: patchmypc.exe
P2: 2.3.5.0
P3: 51de4863
P4: PatchMyPC
P5: 2.3.5.0
P6: 51de4863
P7: f
P8: f0
P9: System.InvalidOperationException
P10:
Attached files:
C:\Users\XXXXX\AppData\Local\Temp\WERC10D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\XXXXX\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_patchmypc.exe_70ed90ba759bd1a56e7c1ee937d26d74ebd75a7_0ebec58f
Analysis symbol:
Rechecking for solution: 0
Report Id: 496beb18-2aee-11e3-b8f3-d48564b56ed6
Report Status: 1
#92
Report Publishing/Download/Hash Issues (Enterprises Using ConfigMgr and Intune) / Re: ⚠ Update Revision Not Poss...
Last post by Robert Stein - March 27, 2024, 04:14:59 PMLooks good! This may have been a timing issue. I just upgraded AI from 1.0.26 to 2.1.1 on Friday and added the new Inventory Extensions to Updates and Apps. I had not deployed the previous MSI version of Inventory Extensions, just the package version. There really are no installs to update yet since my initial deployment is the same version.
✅ Update Published: Inventory Extensions 1.4.0.0 Rev1 (MSI-x64)
Report as of 3/27/2024 6:07:43 PM (Eastern Daylight Time) from XXXXXXXX
Release Notes
Inventory Extensions 1.4.0.0 Rev1 (MSI-x64)
Size
5.39 MB
Type
Full-Content
Severity
Moderate
Classification
Updates
✅ Update Published: Inventory Extensions 1.4.0.0 Rev1 (MSI-x64)
Report as of 3/27/2024 6:07:43 PM (Eastern Daylight Time) from XXXXXXXX
Release Notes
Inventory Extensions 1.4.0.0 Rev1 (MSI-x64)
Size
5.39 MB
Type
Full-Content
Severity
Moderate
Classification
Updates
#93
General Questions (Free Home Updater) / Re: Patch My PC Home Updater: ...
Last post by ChuckM6421 - March 27, 2024, 02:36:40 PMSp4m, and reported.
#94
Report Publishing/Download/Hash Issues (Enterprises Using ConfigMgr and Intune) / Re: ⚠ Update Revision Not Poss...
Last post by Kyle (Patch My PC) - March 27, 2024, 12:55:56 PMHello,
The Rev1 of the Advanced Insights Inventory Extensions was supposed to include a prescript to fix the failure to uninstall the old version. I am wondering if that prescript wasn't added when the app was published in your environment for some reason. Can you please do the following:
1. Open the Patch My PC Publisher
2. Head to the "Updates Tab"
3. Right-click the "Advanced Insights Inventory Extensions" product, and select "Republish this product during the next sync cycle"
4. (Optional) Right-click the product again and choose the option to perform a "selective sync"
https://patchmypc.com/custom-options-available-for-third-party-updates-and-applications#SelectiveSync
5. Head over to the sync schedule tab and run a manual sync to republish the content
6. Verify that the republished software update content resolves the issue
Please let us know if the republishing resolves the issue and/or if you need more help running through the above steps.
The Rev1 of the Advanced Insights Inventory Extensions was supposed to include a prescript to fix the failure to uninstall the old version. I am wondering if that prescript wasn't added when the app was published in your environment for some reason. Can you please do the following:
1. Open the Patch My PC Publisher
2. Head to the "Updates Tab"
3. Right-click the "Advanced Insights Inventory Extensions" product, and select "Republish this product during the next sync cycle"
4. (Optional) Right-click the product again and choose the option to perform a "selective sync"
https://patchmypc.com/custom-options-available-for-third-party-updates-and-applications#SelectiveSync
5. Head over to the sync schedule tab and run a manual sync to republish the content
6. Verify that the republished software update content resolves the issue
Please let us know if the republishing resolves the issue and/or if you need more help running through the above steps.
#95
General Questions (Free Home Updater) / Re: los programas a instalar d...
Last post by edwin - March 27, 2024, 12:06:58 PM1. Estoy utilizando el actualizador de inicio PatchMyPC
PatchMyPC.exe
PatchMyPC.exe
#96
Report Publishing/Download/Hash Issues (Enterprises Using ConfigMgr and Intune) / ⚠ Update Revision Not Possible...
Last post by Robert Stein - March 27, 2024, 10:09:47 AMIs anybody else seeing this message in Teams?
I have been republishing another update but not this one.
⚠ Update Revision Not Possible: Inventory Extensions 1.4.0.0 Rev1 (MSI-x64)
Report as of 3/27/2024 11:21:00 AM (Eastern Daylight Time) from XXXXXXXXX
Release Notes
Inventory Extensions 1.4.0.0 Rev1 (MSI-x64)
Severity
Moderate
Classification
Updates
Error
Inventory Extensions 1.4.0.0 Rev1 (MSI-x64) previously published without custom actions, republish update to receive newly added custom actions. See https://patchmypc.com/when-and-how-to-republish-third-party-updates for details on republishing updates.
I have been republishing another update but not this one.
⚠ Update Revision Not Possible: Inventory Extensions 1.4.0.0 Rev1 (MSI-x64)
Report as of 3/27/2024 11:21:00 AM (Eastern Daylight Time) from XXXXXXXXX
Release Notes
Inventory Extensions 1.4.0.0 Rev1 (MSI-x64)
Severity
Moderate
Classification
Updates
Error
Inventory Extensions 1.4.0.0 Rev1 (MSI-x64) previously published without custom actions, republish update to receive newly added custom actions. See https://patchmypc.com/when-and-how-to-republish-third-party-updates for details on republishing updates.
#97
General Questions (Free Home Updater) / Re: los programas a instalar d...
Last post by Raunak Desai (Patch My PC) - March 27, 2024, 02:25:44 AMHey Edwin,
Thank you for reaching out.
Can you please help me with the below questions:
1. Are you using PatchMyPC home updater?
2. Or are you using the PatchMyPC publisher to deploy Chrome app/ update ?
Awaiting your response.
Regards,
Raunak
Thank you for reaching out.
Can you please help me with the below questions:
1. Are you using PatchMyPC home updater?
2. Or are you using the PatchMyPC publisher to deploy Chrome app/ update ?
Awaiting your response.
Regards,
Raunak
#98
Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: PMPC Advanced Insights loa...
Last post by Raunak Desai (Patch My PC) - March 26, 2024, 10:44:10 PMHey Sundi,
Thank you for reaching out to support.
All of your client data, software update compliance data, application data etc. is read directly from your ConfigMgr SQL server, which I believe is not installed on your Advanced Insights Server. The bottleneck here is likely how fast your advanced insights server can read from the ConfigMgr SQL server.
If your ConfigMgr Console is slow this might be because your SQL server needs more resources / faster storage etc. Otherwise, if performance inside the ConfigMgr console is good then Network speeds between your Advanced Insights server and your ConfigMgr SQL server could be the culprit.
Also, it will be worth testing the compatibility level changes too, we have seen this improve performance before.
So just to clarify, the Advanced Insights product itself requires very few resources to run, any upgrades to specs should be made to your ConfigMgr SQL server, you might find this link useful Site size and performance guidelines - Configuration Manager | Microsoft Learn
As for the Microsoft Updates, you can go back to this page at any time to tick this box and update hardware inventory settings.
Regards,
Raunak
Thank you for reaching out to support.
All of your client data, software update compliance data, application data etc. is read directly from your ConfigMgr SQL server, which I believe is not installed on your Advanced Insights Server. The bottleneck here is likely how fast your advanced insights server can read from the ConfigMgr SQL server.
If your ConfigMgr Console is slow this might be because your SQL server needs more resources / faster storage etc. Otherwise, if performance inside the ConfigMgr console is good then Network speeds between your Advanced Insights server and your ConfigMgr SQL server could be the culprit.
Also, it will be worth testing the compatibility level changes too, we have seen this improve performance before.
So just to clarify, the Advanced Insights product itself requires very few resources to run, any upgrades to specs should be made to your ConfigMgr SQL server, you might find this link useful Site size and performance guidelines - Configuration Manager | Microsoft Learn
As for the Microsoft Updates, you can go back to this page at any time to tick this box and update hardware inventory settings.
Regards,
Raunak
#99
Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Patch My PC Actions and Cl...
Last post by Raunak Desai (Patch My PC) - March 26, 2024, 10:20:27 PMHey Paul,
Apologies for the delay in responding.
Can you please raise a support case with us, so we can dig further on this to find the root cause :https://patchmypc.com/technical-support
Regards,
Raunak
Apologies for the delay in responding.
Can you please raise a support case with us, so we can dig further on this to find the root cause :https://patchmypc.com/technical-support
Regards,
Raunak
#100
Support and General Questions (Enterprises Using ConfigMgr and Intune) / Patch My PC Actions and Clear ...
Last post by PaulKlerkx - March 26, 2024, 04:19:07 PMHi, new to PMPC, Still setting up. I found this page. https://docs.patchmypc.com/installation-guides/advanced-insights/advanced-insights-inventory-extensions/custom-client-actions
It says I should have a "Patch My PC Actions" button with several options when I view a device that has the inventory extensions installed. I verified my source and target device both have the Inventory extensions. (it shows under software tab in the same view, but no button.
We do have "Additional Script approver", however the script doesn't exist in our list of scripts to approve.
It also shows a highlighted "Notify" button which doesn't exist in my console either.
1. How do I get these buttons to appear? (was there another installer I missed maybe?)
2. "Clear CCM Cache" - I know from previous experience that clearing everything from a MCM cache is a terrible idea and breaks application installers. Is it an actual full cache clearing or is it a selective cache clearing of obsolete entries?
It says I should have a "Patch My PC Actions" button with several options when I view a device that has the inventory extensions installed. I verified my source and target device both have the Inventory extensions. (it shows under software tab in the same view, but no button.
We do have "Additional Script approver", however the script doesn't exist in our list of scripts to approve.
It also shows a highlighted "Notify" button which doesn't exist in my console either.
1. How do I get these buttons to appear? (was there another installer I missed maybe?)
2. "Clear CCM Cache" - I know from previous experience that clearing everything from a MCM cache is a terrible idea and breaks application installers. Is it an actual full cache clearing or is it a selective cache clearing of obsolete entries?