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TeamViewer App Exe-x64 installation

Started by Lars, November 30, 2021, 02:43:15 AM

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Lars

Hello all,

we have encountered the following problem when we want to install the Teamviewer (exe-x64).

If the users already had a Teamviewer x86 (old version) installed, the package simply updates the x86 version and does not perform an x64 installation. consequently, the detection method returns an error.

do you have an idea how to prevent this? Apart from previously uninstalling the x86 version.

Thanks
Lars

Antony

Hi Lars,

Can you please send over the below log files from one of the affected devices to [email protected] so we can take a look at what is happening here:

For SCCM client devices:
%WinDir%\CCM\Logs\AppDiscovery*.log
%WinDir%\CCM\Logs\AppEnforce*.log
%WinDir%\CCM\Logs\AppIntentEval*.log
%WinDir%\CCM\Logs\CAS*.log
%WinDir%\CCM\Logs\CIAgent.*log
%WinDir%\CCM\Logs\DataTransferService*.log
%WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log
%WinDir%\CCM\Logs\PatchMyPC-SoftwareDetectionScript.log
This may be found in the %temp% of the user who clicked 'Install' in Software Center if it was an 'Available' deployment.
%WinDir%\CCM\Logs\StateMessage.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log

For Intune enrolled devices:
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log

Thanks
Antony