Messages

Hi there,

Thanks for the request. For new app requests, we are shifting things over to our ideas portal: https://ideas.patchmypc.com/ideas?category=7377729521075758206

There is a category called "Home Updater (Apps)" where you can request new apps for Home Updater. If you would like to see this added, could you please submit an idea there instead?

Hi.
Please add Icaros app.
I simply forgot i had Icaros app installed and it was totally outdated causing issues in win 11 explorer what i could not explain. But i found out now and like to have it in your list so i wont forget again

Hi there,

Thanks for the request. For new app requests, we are shifting things over to our ideas portal: https://ideas.patchmypc.com/ideas?category=7377729521075758206

There is a category called "Home Updater (Apps)" where you can request new apps for Home Updater. If you would like to see this added, could you please submit an idea there instead?

Hi there,

We don't have anything submitted yet. For new app requests, we are shifting things over to our ideas portal: https://ideas.patchmypc.com/ideas?category=7377729521075758206

There is a category called "Home Updater (Apps)" where you can request new apps for Home Updater.

For new app requests, we are shifting things over to our ideas portal: https://ideas.patchmypc.com/ideas?category=7377729521075758206

There is a category called "Home Updater (Apps)" where you can request new apps for Home Updater.

We moved this feature request over to our new idea portal in the "Home Updater (Features)" category.

Can you please vote this up if you would like to see this added? https://ideas.patchmypc.com/ideas/PATCHMYPC-I-5105

[Home Updater (Features)]

We moved this feature request over to our new idea portal in the "Home Updater (Features)" category.

Can you please vote this up if you would like to see this added? https://ideas.patchmypc.com/ideas/PATCHMYPC-I-5104

Hey OldNavyGuy,

Thanks for bringing this to our attention. We're looking into the setting for disabling silent installations to see if there's a bug causing the behavior you're experiencing.

About the installer being deleted after you exit—could you let us know how retaining the installer file helps in your workflow? Understanding your use case will help us improve the app.

Appreciate your feedback!

Hello, sorry your having an issue here. i would suggest you open a case with us and provide logs for our review.

Hello 
  Thanks for reaching out, have you tried to use our right-click option 'modify the command lines' you should be able to append that switch. If this is Intune you need to republish that application after adding that parameter. Give that a try

Hello,

This can happen if an uninstall fails partway through. It will leave the app registered, but not fully installed. In the past when we've seen this, the best way to clean things up was to use the following Microsoft Tool: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Typically, these issues are not widespread and limited to a smaller subset of devices. If you are seeing this on a large number of devices, I would recommend opening a support case https://patchmypc.com/technical-support

Hello
  Sorry, you are having an issue here. I suggest you open a case with us https://patchmypc.com/technical-support with the required logs for root cause  https://patchmypc.com/collecting-log-files-for-patch-my-pc-support.

FYI.
 Its live now if you need it. Thanks have a great day

Hello
   Hi there, we will have it tonights catalog release. Thanks for your patience.

Hello
   Sorry,  you are having an issue. I suggest opening a case with https://patchmypc.com/technical-support. and include the following: Also is it the user based one or EXE 

 Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.

We will also need you to run this script on the same device you send the logs from and send over the csv file it outputs -
https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCInstalledSoftware.ps1

Hello, sorry you are having an issue here. For Chrome here, are you deploying this out as an application or update? What versions are on the client side, are the user based installs? From the logs provided I found the following

I have reviewed the logs provided.

[StatusService] Downloading app (id = a521f4d8-6392-4b64-adf2-41521bdb486a, name Google Chrome 127.0.6533.120 (x64)) via DO, bytes 112151680/112151680 for user fbec639c-7c12-481c-bf4b-df159ce290fc    8/19/2024 2:08:24 PM    7 (0x0007)

[Win32App] Failed to parse downloadStartTimeUTC with    8/19/2024 2:08:08 PM    7 (0x0007)

[Win32App] Installation is timeout, collecting result    8/19/2024 2:38:32 PM    7 (0x0007)
Failed to save process info for app a521f4d8-6392-4b64-adf2-41521bdb486a because of invalid user id    8/19/2024 2:38:32 PM    7 (0x0007)
[Win32App] Process 3808 timeout    8/19/2024 2:38:32 PM    7 (0x0007)

Failing to parse, I would suggest you open a case with support as additional logs are needed. Please open case at https://patchmypc.com/technical-support

When troubleshooting Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension*.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
If there are any rolled over logs, please include those, too.