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Adobe Reader - Office apps permanently locked after Reader installation hang

Started by Paweł Kaczanowski 7N, March 09, 2022, 03:41:12 AM

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Paweł Kaczanowski 7N

Adobe Reader DC Continuous 2022.001.20085 x64 Installation hang on ~40% of Intune enrolled computers in my Organization.
This is causing lock on Office Apps to don't interfere with Installation.
But since installation hangs, lock is never turned off, even after computer restart.

I was forced to prepare emergency fix for this issue, since ~40% of employees cant use Office Apps.
Below you find script which force to unlock all apps locked by PatchMyPC on user login, just add it to Intune scripts(set 'Run script in 64 bit PowerShell Host' to Yes):
$ErrorActionPreference = 'Stop'
[Console]::OutputEncoding = [System.Text.Encoding]::UTF8
Start-Transcript -Path "C:\ProgramData\Microsoft\IntuneManagementExtension\Logs\PMPCFixInstall.log" -Force -Append

$content = @'
$ErrorActionPreference = 'Stop'
[Console]::OutputEncoding = [System.Text.Encoding]::UTF8
Start-Transcript -Path "C:\ProgramData\Microsoft\IntuneManagementExtension\Logs\PMPCFix.log" -Force -Append

$l = Get-ChildItem 'Registry::HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\'

$l | Where-Object Property -EQ 'Debugger' | Where-Object { (Get-ItemProperty $_.PSPath -Name 'Debugger') -like "*PatchMyPC-PreventStart.exe*" } | ForEach-Object {
    Remove-ItemProperty -Path $_.PSPath -Name Debugger
}

Stop-Transcript
'@
$path = $(Join-Path $env:ProgramData AutopilotScripts)
if (!(Test-Path $path)) {
    New-Item -Path $path -ItemType Directory -Force -Confirm:$false
}
Out-File -FilePath $(Join-Path $env:ProgramData AutopilotScripts\PMPCFix.ps1) -Encoding unicode -Force -InputObject $content -Confirm:$false

$TriggerLogon = New-ScheduledTaskTrigger -AtLogOn
$STPrin = New-ScheduledTaskPrincipal -UserId "SYSTEM" -LogonType ServiceAccount
$CustomPath = 'C:\ProgramData\AutopilotScripts\PMPCFix.ps1'
$Action = New-ScheduledTaskAction -Execute "powershell.exe" -Argument "-ex bypass -file $CustomPath"
$Settings = New-ScheduledTaskSettingsSet -AllowStartIfOnBatteries

Register-ScheduledTask -Action $Action -Settings $Settings -Trigger $TriggerLogon -TaskName "PatchMyPCFix" -Principal $STPrin

Stop-Transcript

Scott (Patch My PC)

Hey Pawel

Thanks for reaching out on our forum. Just to clarify are you looking to troubleshoot why the install for Adobe Reader DC hangs?

If so could you please provide me the following logs from the client side
Config Mgr App
https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#application-troubleshooting-client-logs
Intune App
https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#application-troubleshooting-client-logs-intune

And the following server side logs

  • %PatchMyPCInstallDirectory%\PatchMyPC.log
  • %PatchMyPCInstallDirectory%\PatchMyPC*.lo_
  • %PatchMyPCInstallDirectory%\Settings.xml

You can send these to me at [email protected]



Paweł Kaczanowski 7N

Purpose of this post was to share quick solution if someone hit similar issue with PatchMyPC Install Script and to highlight that such issue exist.
App which PatchMyPC install can hang during installation for milion reasons but this should not cause permanent lock of Office Apps as it could kill productivity of whole company.

oralie

The goal of this post was to expose the surviv io existence of such a problem and to provide a quick fix for anyone who runs into it with the PatchMyPC Install Script.
Applications that PatchMyPC installs may hang during installation for a variety of reasons, but this shouldn't result in a permanent