Author Topic: Adobe Acrobat Reader DC Update Fails to install  (Read 207 times)

Offline WISysadmin

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Adobe Acrobat Reader DC Update Fails to install
« on: December 02, 2021, 10:18:39 AM »
I have 5,000 PC's that are not able to install the Adobe Acrobat Reader DC Update 21.007.20099 PMPC-2021-10-12. When i try to manually execute the patch from CCMcache after extracting the .cab file it is asking for the CCMcache source for Acroread.msi. Any ideas how to resolve?

Offline Adam Cook

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Re: Adobe Acrobat Reader DC Update Fails to install
« Reply #1 on: December 03, 2021, 02:26:46 AM »
Hello

This is very typical for Adobe Reader and we see this a lot. A detailed analysis of the problem can be understood from this KB - it also contains guidance on how to resolve: https://patchmypc.com/system-error-1612-the-installation-source-for-this-product-is-not-available

This is documented as a known issue on Adobe's website: https://helpx.adobe.com/acrobat/kb/known-issues-acrobat-dc-reader.html

Ultimately this is a software vendor issue, or an issue on your devices causing C:\Windows\installer to be cleaned out (see article for more information). This is not caused or related to our catalogue or Publishing software.

Offline WISysadmin

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Re: Adobe Acrobat Reader DC Update Fails to install
« Reply #2 on: December 06, 2021, 10:45:28 AM »
Great, thank you for the information.