Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Publishing/Download/Hash Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: starmantle on September 04, 2019, 08:45:43 PM

Title: An error occurred while processing an Installable Application: Generic failure Worker
Post by: starmantle on September 04, 2019, 08:45:43 PM
Every time The Publisher syncs .. it tries to update the Application Installs.. and fails with this generic error message.

This is an example error.. EVERY app that tries to update the command line parameter fails with the generic error. Full log is attached. Ignore the database access errors at the top of the file.. I have resolved that...

An error occurred while processing an Installable Application: Generic failure    Worker   9/4/2019 7:11:33 PM   6 (0x0006)

I looked at a bunch of these .. wondering if it is related to the "Install Behavior" process lists..
Title: Re: An error occurred while processing an Installable Application: Generic failure Worker
Post by: Justin Chalfant (Patch My PC) on September 04, 2019, 09:03:50 PM
What build of SCCM are you running? Have you confirmed the permissions are configured for application creation? https://patchmypc.com/permissions-required-in-sccm-for-base-installation-packages-from-patch-my-pc
Title: Re: An error occurred while processing an Installable Application: Generic failure Worker
Post by: starmantle on September 04, 2019, 09:57:28 PM
1906 .. no hotfixes.

yes, I have all the minimum permissions.. plus a few additional..
Title: Re: An error occurred while processing an Installable Application: Generic failure Worker
Post by: Justin Chalfant (Patch My PC) on September 05, 2019, 06:09:43 AM
Could you enable Debug logging and click apply in the General tab, rename the current SMSProvider.log and run a PatchMyPC sync and send the PatchMyPC.log and SMSProvider.log via https://patchmypc.com/free-trial. Let's take this offline using that email support form since it may require a remote session.
Title: Re: An error occurred while processing an Installable Application: Generic failure Worker
Post by: dinozoff on September 09, 2019, 03:30:41 AM
same here. Same SCCM build
Title: Re: An error occurred while processing an Installable Application: Generic failure Worker
Post by: Justin Chalfant (Patch My PC) on September 09, 2019, 04:52:48 AM
Let's do the same process below. That last user was incorrect permissions on the sources share and SCCM.

Could you enable Debug logging and click apply in the General tab, rename the current SMSProvider.log and run a PatchMyPC sync and send the PatchMyPC.log and SMSProvider.log via https://patchmypc.com/technical-support. Let's take this offline using that email support form since it may require a remote session.


Quote from: dinozoff on September 09, 2019, 03:30:41 AM
same here. Same SCCM build

Title: Re: An error occurred while processing an Installable Application: Generic failure Worker
Post by: tjacobs42 on March 04, 2020, 08:40:47 AM
Hi,

did you ever find a solution here?

Looking if Commandline needs to be updated... Worker 3/4/2020 4:37:03 PM 6 (0x0006)
Updating the command line argument for Cisco WebEx Teams 3.0.15036.0 (x64) Worker 3/4/2020 4:37:03 PM 6 (0x0006)
/MainFile=WebexTeams.msi.."/MainArg=Allusers=1 REBOOT=ReallySuppress"../SkipProcessList=CiscoCollabHost.exe|CiscoSpark.exe.."/ShortcutFileName=Webex Teams" -> /MainFile=WebexTeams.msi.."/MainArg=Allusers=1 REBOOT=ReallySuppress".."/ShortcutFileName=Webex Teams" Worker 3/4/2020 4:37:03 PM 6 (0x0006)
An error occurred while processing an Installable Application: Generic failure Worker 3/4/2020 4:37:04 PM 6 (0x0006)


BR,
Torsten.
Title: Re: An error occurred while processing an Installable Application: Generic failure Worker
Post by: Justin Chalfant (Patch My PC) on March 04, 2020, 08:42:44 AM
Could you please send us the full log file using the technical support page? We will have an engineer look at it.