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Firefox updates not required (SCCM SCUP)

Started by cstevens84, December 05, 2018, 04:31:36 AM

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cstevens84

Hi folks,

Wondering if anyone has had this issue. I have 72 clients with various versions of Mozilla Firefox. I've approved the updates for Firefox via Software updates, but it shows as 0 clients for the updates required field, not sure why it won't display these machines in the required field. Chrome, Java, Flash etc all work fine, it's just Firefox that I have this issue with. Any ideas?

Many thanks!

Chris

Justin Chalfant (Patch My PC)

Does HKLM\SOFTWARE\Mozilla\Mozilla Firefox:CurrentVersion contain en-US?

cstevens84

Yes it does, well it displays (x64 en-US)

Thanks

Justin Chalfant (Patch My PC)

Does the file <FirefoxInstallDir>\modules\osfile\ospath.jsm exist?

cstevens84

Hi Justin

There is no modules folder in the firefox directory, it's just a standard install with no addons if that helps

Chris

Justin Chalfant (Patch My PC)

Can you submit a support email here https://patchmypc.com/technical-support, and we could schedule a call soon to review the machine to figure out why the detection logic isn't picking up.

Does this key contain the install directory?


cstevens84

Thanks Justin

Yes it does. I'll submit a ticket request,

Many thanks for your help

Chris