UltraCompare prompting for new license key after update

[ubermensch2012]

We enabled this app for updating and now have users coming to us saying their app is asking for a license key when opening the new install. We're installing v24 and the latest update is v30.1. Using the key for the original install fails. I would have figured that updates for licensed software would stay in their own version lane to preserve current licensing, but maybe this one was overlooked as just a singular install?

Thanks,
Richard

[Raunak Desai (Patch My PC)]

Hey !

Hope you are keeping well and apologies for the delayed response.

Can you please confirm if you are still experiencing the same behavior ?

Regards,
Raunak

[Raunak Desai (Patch My PC)]

Hey Richard,

Please feel free to reach out to us and we will surely help you.

Have a good one.

Regards,
Raunak

[ubermensch2012]

Hello.

I disabled the app when I saw the problem. I will likely not turn it back on until I hear something was done, since I don't feel like manually uninstalling the new version and installing the licensed version of UltraCompare again for the users of the app.

-Richard Poole