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Messages - Justin Chalfant (Patch My PC)

 Sorry for the delay here, can you send us the logs from a failed endpoint to https://patchmypc.com/technical-support
and open a case with us for futher review. As for the logs required.https://patchmypc.com/collecting-log-files-for-patch-my-pc-support.

Thank you

Hello and update here, since Broadcom has become the new owner, they have revamped their site. We are working on finding new public accessible links for our downloads. We thank you for your patience here as we work through this.
Book as session we have a team ready to help
 Thanks for contacting support.  Please use the Local Content Repository for Licensed Applications that Require Manual Download - Patch My PC for this product going forward. We have included this product under our local content requirements

    Are SSRS will be sunset soon, I suggest trying our Pacth insights reports that replace the SSRS reports. You can find them here https://docs.patchmypc.com/installation-guides/advanced-insights-and-patch-insights/download-and-install.
We have Splunk 9.2.1 in "Latest" update pls select one of the following
Splunk Universal Forwarder 9.2.1 Latest (x64)
Splunk Universal Forwarder 9.2.1 Latest (x86)
Quote from: RVST on February 23, 2024, 07:21:57 PMThe Patch My PC application is making requests over plain HTTP (Port 80).

Some of them are expected, for example TLS certificate revocation checking to http://ocsp.digicert.com/, which is normal.

However, some of them are requests to Patch My PC's own host over plain HTTP (Port 80).  While Cloudflare returns a "301 Moved Permanently" response and it gets upgraded to a HTTPS (Port 443) TLS 1.2 connection, is there a reason why Patch My PC does not request HTTPS in the first place?

Example requests over HTTP:



Thanks for reporting this, we will be making the initial request in HTTPS very soon. We'll have an update with some pretty significant changes that will include this change.
In addition to that, you can also configure how many older version to keep in the Intune Options that may be helpful for the future: https://patchmypc.com/intune-application-creation-options
Thanks for your message and question about adding paid programs to our updater.

We keep free software in our updater because it's straightforward – everyone gets the same version. With paid software, it's different. You might have a license for a specific version of a program, and if we updated it without knowing, it could cause problems. Maybe the new version wouldn't work with your license, or it might even break some rules in the license agreement.

So, to avoid any trouble, we don't automatically update paid software. It's better if you check for updates directly from the company that sold you the software. They'll know exactly what version you should have.

Hope that makes sense. If you've got any other questions, feel free to ask.

I'm not sure I understand what exactly occurred here. Patch My PC does not manage the deployment packages within ConfigMgr. It will only push the updates into the WSUS database, which ConfigMgr will then sync and deploy depending on ADRs. The Patch My PC license expiring should only cause Patch My PC to not publish new updates to WSUS. When the license is re-enabled, it will then publish any new updates found in the catalog.

The Publisher does log each update it publishes in a file found here: "C:\Program Files\Patch My PC\Patch My PC Publishing Service\PatchMyPC-PublishingHistory.csv"

We'd also be happy to look at log files for this case, feel free to open a support case with us here: https://patchmypc.com/technical-support

I just wanted to update you on this. We went ahead and removed cptservice.exe from the list of blocking processes, as the addition of that service was causing issues for other customers. If you would still like cptservice.exe to be on the list of blocking processes, you can add it via the right-click options in the Publisher: https://patchmypc.com/manage-conflicting-processes-when-updating-third-party-applications#ManageProcessList
Hi Rob,

Sorry for the delay. We try to keep the latest version of each application in our catalog, unless we have information that states that we should support a certain set of versions. For ZScaler, we looked at the release notes and saw that 4.3 included all enhancements for 4.21 and assumed that we should always update the product to the latest. We've also not have other customers request to keep older versions around.

I'd be interested in the info that you get back from ZScaler, based on that information, we may determine that we should keep a few different "tracks" of this product around.
Could you try to repair Microsoft .NET framework on your machine?
Our product PMPC is commonly referenced as "publisher  "
Hi there,

Looking at the log, it appears the install is failing because the application is open see these lines in the set up log:

2023-06-15 14:55:56.585   Defaulting to Cancel for suppressed message box (OK/Cancel):
                          Setup has detected that KeePass Password Safe is currently running.

For this situation, you can use the Manage conflicting processes... (https://patchmypc.com/custom-options-available-for-third-party-updates-and-applications#manage-conflicting-processes) feature to auto-close the process or notify the user. For this to take affect, you could delete the Intune app after making this change and running a sync to have it re-create.

Quote from: mbrinn-SMB on June 16, 2023, 02:19:28 PMOur company is evaluating whether Patch My PC will work for us and through my testing, I've come across one issue that I'm hoping someone can help answer.

We are using Patch My PC enterprise using Intune only and recently I published an update for KeePass  v2.54.0. I have three installations that failed with the error code 0x80070001 when I check the status in Intune. The logs show the following:

Quote2023-06-15 14:55:56.550   Log opened. (Time zone: UTC-04:00)
2023-06-15 14:55:56.550   Setup version: Inno Setup version 6.2.2
2023-06-15 14:55:56.550   Original Setup EXE: C:\Windows\IMECache\0dd8f8aa-85ed-4a07-9019-3c445fad6c98_1\KeePass-2.54-Setup.exe
2023-06-15 14:55:56.551   Setup command line: /SL5="$C90468,3460160,781312,C:\Windows\IMECache\0dd8f8aa-85ed-4a07-9019-3c445fad6c98_1\KeePass-2.54-Setup.exe" /VERYSILENT /NOCLOSEAPPLICATIONS /NORESTARTAPPLICATIONS /NORESTART /SP- /SUPPRESSMSGBOXES /LOG=C:\ProgramData\PatchMyPCInstallLogs\OPS-MIS-1975L-KeePass-2.54-Setup.exe.log
2023-06-15 14:55:56.551   Windows version: 10.0.22000  (NT platform: Yes)
2023-06-15 14:55:56.551   64-bit Windows: Yes
2023-06-15 14:55:56.551   Processor architecture: x64
2023-06-15 14:55:56.551   User privileges: Administrative
2023-06-15 14:55:56.557   Administrative install mode: Yes
2023-06-15 14:55:56.557   Install mode root key: HKEY_LOCAL_MACHINE
2023-06-15 14:55:56.557   64-bit install mode: No
2023-06-15 14:55:56.578   Created temporary directory: C:\WINDOWS\TEMP\is-J8SEI.tmp
2023-06-15 14:55:56.585   Defaulting to Cancel for suppressed message box (OK/Cancel):
                          Setup has detected that KeePass Password Safe is currently running.
                          Please close all instances of it now, then click OK to continue, or Cancel to exit.
2023-06-15 14:55:56.585   Got EAbort exception.
2023-06-15 14:55:56.585   Deinitializing Setup.
2023-06-15 14:55:56.588   Log closed.

I'm wondering if after a failure like this, do application updates retry? After several syncs with the affected devices, it doesn't look like the updates have tried to install again.