Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Publishing/Download/Hash Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: dtcabunag on March 28, 2022, 11:58:22 PM

Title: Intune Update failed for Snagit 21.4.5 for both EXEand MSI
Post by: dtcabunag on March 28, 2022, 11:58:22 PM
I'm unable to update snagit for  Snagit 21.4.5 (EXE-x86) & Snagit 21.4.5 (MSI-x64)

I have tried the recommendation by manually downloading the needed versions and storing it in our local content repository and enable the option to check the local content repository for content files before attempting to download content files from the internet
Title: Re: Intune Update failed for Snagit 21.4.5 for both EXEand MSI
Post by: Adam Cook (Patch My PC) on March 29, 2022, 01:19:45 AM
What's the error you're receiving?
Title: Re: Intune Update failed for Snagit 21.4.5 for both EXEand MSI
Post by: dtcabunag on March 29, 2022, 01:23:47 AM
Snagit 21.4.5 (MSI-x64) has failed to be updated into Intune: DigestFailed
Snagit 21.4.5 (EXE-x86) has failed to be updated into Intune: DigestFailed
Snagit 21.4.5 (MSI-x64) has failed to be updated into Intune: DigestFailed
Title: Re: Intune Update failed for Snagit 21.4.5 for both EXEand MSI
Post by: Adam Cook (Patch My PC) on March 29, 2022, 01:26:06 AM
This issue is being caused by Techsmith themselves. There seems to be a node within their CDN that has an unsigned version of the Snagit 21 installer being served, and if you're unlucky enough to hit that node the Publisher will fail to download with that error.

We have a ticket open with Techsmith to make them aware of the issue, but have yet to receive an update, unfortunately.

My apologies for any inconvenience this has caused you
Title: Re: Intune Update failed for Snagit 21.4.5 for both EXEand MSI
Post by: dtcabunag on March 29, 2022, 01:34:54 AM
I see. Thank you for the advise. Please do let me know if any update is received from Techsmith on this.

Thanks