Messages

Do

Hello everyone,

We have no root cause for this issue at this time. What we believe to be happening is that when the Google Chrome Update tries to install, AV blocks the file copy, and the install bombs out partway through. This leaves the old Chrome binaries on the device, and the device is left without Google Chrome in Add/Remove Programs.The common thread that we have found between most of the devices that have had the issue is the following log line in the chrome_installer.log which can be found in C:\Windows\Temp

[0912/180519.266:ERROR:move_tree_work_item.cc(90)] failed move C:\Program Files (x86)\Google\Chrome\Temp\source5400_1011282578\Chrome-bin\116.0.5845.188 to C:\Program Files (x86)\Google\Chrome\Application\116.0.5845.188: Access is denied. (0x5)

After the access denied error, the Chrome installer MAY return with a 1603, but not always. Regardless, the fix has been the same for all customers, reinstall Chrome with the Intune or ConfigMgr App. Afterwards, things should continue working. Sometimes, customers have had to turn AV off for the reinstall to even work, this makes the AV hypothesis a bit stronger. I believe all of the customers that have faced this issue were running Defender.

If you do encounter this issue, please open a support case with Patch My PC, and include the following logs:
C:\Windows\Temp\chrome_installer.log
C:\Windows\CCM\Logs\PatchMyPC-Scriptrunner.log (if exists)
C:\ProgramData\PatchMyPCIntuneLogs\PatchMyPC-Scriptrunner.log (if exists)_
C:\windows\ccm\logs\PatchMyPCInstallLogs\GoogleChromeStandaloneEnterprise64.msi.log (if exists)
%ProgramData%\PatchMyPCInstallLogs\GoogleChromeStandaloneEnterprise64.msi.log (if exists)

Do I read it correctly? The script is trying to move old Chrome-bin\116.0.5845.188 to patchApplication\116.0.5845.188. So same old versions? what is a purpose? why all others apps are ok then?

Hello,

Sorry to hear you are experiencing this issue. To help us do further troubleshooting, please send the following logs from a few client devices where the update is failing to [email protected]:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.

Please also include the MSI logs for Chrome. They should be in the following path on the client: %ProgramData%\PatchMyPCInstallLogs

Check mail; support[]patchmypc.com

Hello,

We have a few reports of this issue now. We are trying to determine the exact cause. We have been unable to replicate the issue internally as well. If anyone is able to, please send over logs to support, specifically, we are looking for the verbose MSI logs (if they are enabled), the log from "C:\Windows\Temp\chrome_installer.log", as well as the PatchMyPC-Scriptrunner.log.

This issue seems sporadic, and we have been unable to tie it to a specific version of Chrome.

Check mail; support[]patchmypc.com

We observer that new version Google Chrome 117.0.5938.92 (x64) is also not replacing old one.

I distributed again Google Chrome and Ms Edge, i see that Ms Edge properly update on devices, but still google chrome stuck.

Yup, seeing mass failures with Google Chrome and the update. I had to manually recreate the application last week to get it working again, and now it seems to be doing it again.

How do you just stop sending google chrome, remove all packages from intune, and start distributing again?

Hi,

Most of the devices (all enrolled into Intune with PMPC) are stuck on version Google Chrome 116.0.5845.188, and not update to the latest.
Has anyone noticed the same?

Regards,

And how to clear intune from all this old apps versions?

Check Mail

No, i was always replacing new one with old one.

And now i have oldest deployed, old not deployed, new delployed.

Microsoft Azure Data Studio 1.39.1
Windows app (Win32)
1.39.1
Assigned Yes
Microsoft Azure Data Studio 1.41.1
Windows app (Win32)
1.41.1
Assigned No
Microsoft Azure Data Studio 1.41.2
Windows app (Win32)
1.41.2
Assigned Yes
Update for Microsoft Azure Data Studio 1.39.1
Windows app (Win32)
1.39.1
Assigned Yes
Update for Microsoft Azure Data Studio 1.41.1
Windows app (Win32)
1.41.1
Assigned No
Update for Microsoft Azure Data Studio 1.41.2
Windows app (Win32)
1.41.2
Assigned Yes

How its possible?

I haven't changed anything in the patchmypc configuration for months, and for some time now old and new versions of the program appear in Company Portal. Interestingly, not all programs. What happened, I do not know, do you know how to fix it?

I have a very large number of computers, and noteapd++ actualization is going well, but today I checked what versions are on the computers and I was left with version 7.0.0.0 which did not pick up the latest version at all. From what I understand, if someone has version 7.0.0.0 then notepad++ will not update for him, you had to update manually.

Recently I noticed that there are new dell apps, can someone point out the documentation of these programs?

From one of our employee:
"With Windows or other programs the distribution may not cause problems, however Firefox is my mainly used browser. With every forced update so far, it no longer works and has to be restarted during my work. Otherwise nothing works anymore, no loading of new pages, no old pages refreshing, nothing. This is absolutely not practicable. I think it's not without reason why the native updates only works after a restart, I don't understand why you've to make the process like that.
Since not only I, but also some other colleagues use Firefox heavily, it would be advisable to urgently adapt the update process in Firefox. Maybe it would be possible to roll out the updates at night."

YEs but its available only as update to  Autodesk Design Review, but there is no option to ditribute it as app.