Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Support and General Questions (Enterprises Using ConfigMgr and Intune) => Topic started by: Eddie78701 on August 30, 2022, 11:01:52 AM

Title: Cisco Recorder and Cisco WebEx Player Apps Closed Without Prompt For Patching
Post by: Eddie78701 on August 30, 2022, 11:01:52 AM
I pushed out test patches to all Cisco apps and we have these two plus Jabber deployed.  These two apps were just closed without warning to be patched while Jabber generated the expected pop-up about the need to close the app.  Does Patch My PC not test patches with the apps opened to verify this does not happen and cause a loss of data in a production environment?
Title: Re: Cisco Recorder and Cisco WebEx Player Apps Closed Without Prompt For Patching
Post by: Andrew Jimenez (Patch My PC) on August 30, 2022, 05:18:05 PM
Hi Eddie,

We do not change the default behavior of the updates from the vendor. Are you using right click options to close the applications before patching?

I am testing this app to confirm this behavior, but in general we test to ensure that app upgrades do not force a reboot, we do not test if an update closes an app upon updating.