• Welcome to Support Forum: Get Support for Patch My PC Products and Services.
 

Recent posts

#31
Great news, thank you for the update!
#32
Also interested in this as a general point.

If you're doing user driven Autopilot and have "Block device use until required apps are installed if they are assigned to the user/device" in your ESP profile set to the apps you want to be installed instead of all, the other PMPC updates shouldn't process during Autopilot and this should be a non issue as far as I'm aware.

I don't think the above really applies if you're using pre-provisioning though.
#33
Hello-

Anyone have an idea why the advanced insights pages would load so slow? Most pages are performing like this.
#34
Thanks Liviu,

Can confirm have managed to create the app successfully with a different icon.

Cheers
Ben
#35
Hi there ajn,

The "Snooze Update" button is the "Defer" button, apologies for the confusing docs.
To configure that, you need to select the 4th option from the top "Notify the user to close the application" and the bottom options become available to be edited.

Hope to have helped, have a great day!
#37
Hello, I am still waiting for the PatchMyPC dark theme to be released.

Also, can I help with the development? I have experience with using JetBrains Rider/Visual Studio 2022, and I have experience with developing apps using the dotNET Framework, and dotNET Core.

#38
Howdy! We're reviewing our current configuration and wanted to clarify, are Snooze and Defer the same thing, just named differently between the user-facing and admin-facing UI?

Specifically, the prompts such as the one below do not have a defer button.



And the admin interface contains no settings referencing Snooze.



This is causing some confusion, as we have users referring to Snooze when discussing patching behavior with IT leadership, while we are referring to deferral behavior, and it is unclear to all involved whether we are talking about the same thing.
#39
Hey Muja13,

This issue usually appears when the vendor releases a new version that isn't in our catalogue yet.
That isn't the case this time, as the latest version they released is the one we have in our catalogue too.

This can mean that you either get an installer with a different due to their CDN or it can mean a caching issue and the wrong installer is being downloaded.

Please open a support case to further troubleshoot this.
In the support case, please include:
1. The Patch My PC logs: They can be exported from the General tab within the PMPC Publisher console by pressing the Collect Logs button.
2. A screenshot of the hash of the Snagit installer. Manually download the Snagit Installer, and then run the Get-FileHash command to get the hash of the file that gets downloaded on the server hosting the PMPC Publisher.
#40
Hey Vik,

Thank you for the feedback, it was very nice being there! :)

To investigate this issue further, please open a support case and include the following information:

1. Hit the "Collect Logs" button from the "General" tab within the Patch My PC Publisher --> it will generate a zip archive, please attach it to the support case.
2. Run this PowerShell script and include the "C:\PMPC_Repository\LocalContentHashes.csv" to the support case as well.