Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Update Detection Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: stud22 on May 29, 2021, 03:52:37 AM

Title: 3rd party updates and maintenance windows - patch my computer
Post by: stud22 on May 29, 2021, 03:52:37 AM
I'm in the process of implementing Patch My PC, and so far it's going great.

How do you handle updates for programmes such as Cisco Jabber or Zoom, where you don't want the user to be interrupted?

I don't want to have to employ maintenance windows to block software upgrades during business hours, but I was just testing Jabber this afternoon and it was closed to instal an update. It would be particularly inconvenient if a user was on the phone.

I also tried selecting the "skip installation when application is in use" option in Patch My PC Publisher, but Jabber starts up at logon, so that option didn't work (or I was patient enough).

I don't want to use maintenance windows on the workstations because I can't ensure that they will be turned on at a specific time. The addition of maintenance windows would lower compliance.

Do you have any tips or tricks?
192.168.8.1 (https://19216881.org)
192.168.100.1 (https://1921681001.link/)
https://router-net.com/pt (https://router-net.com/pt)
Title: Re: 3rd party updates and maintenance windows - patch my computer
Post by: Adam Cook (Patch My PC) on July 14, 2021, 01:32:16 AM
Hello

I'm sorry for the delayed reply.

Sometimes user interrupt is inevitable. You can control the frequency by adjusting how often you deploy these software updates, and combine that with our manage conflicting processes feature options: https://patchmypc.com/manage-conflicting-processes-when-updating-third-party-applications