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OpenOffice 4.1.13 - update from 4.1.12 failing

Started by JoshB, September 19, 2022, 08:56:31 PM

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I am having issues updating from OpenOffice 4.1.12 using Endpoint Manager.
I've deployed 4.1.13 and I am getting the status of 'Installed' on Endpoint but the client machine is still showing version 4.1.12

Anything I can check on my end?


Liviu (Patch My PC)

Hi there, Josh,

it looks like the vendor decided to change the way they list the DisplayName under the registry.
We check to see if 4.1.13 is installed, but the display version for 4.1.12 in the registry is actually 4.112.
So then, 4.112 will be greater than what we check for (4.1.13), and it will be listed as installed directly, just as you noticed.

This was changed by the vendor not long ago, and we weren't aware of it.
We will fix this in a future release of our catalog later today.


Hi Liviu,

That's great to hear, thanks for the update!
I'll check back in a few days and let you know how I go.