• Welcome to Support Forum: Get Support for Patch My PC Products and Services.

Cisco Recorder and Cisco WebEx Player Apps Closed Without Prompt For Patching

Started by Eddie78701, August 30, 2022, 11:01:52 AM

Previous topic - Next topic


I pushed out test patches to all Cisco apps and we have these two plus Jabber deployed.  These two apps were just closed without warning to be patched while Jabber generated the expected pop-up about the need to close the app.  Does Patch My PC not test patches with the apps opened to verify this does not happen and cause a loss of data in a production environment?

Andrew Jimenez (Patch My PC)

Hi Eddie,

We do not change the default behavior of the updates from the vendor. Are you using right click options to close the applications before patching?

I am testing this app to confirm this behavior, but in general we test to ensure that app upgrades do not force a reboot, we do not test if an update closes an app upon updating.