Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Publishing/Download/Hash Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: sw-deploy on May 12, 2022, 12:45:39 AM

Title: Updates not available in MEMCM
Post by: sw-deploy on May 12, 2022, 12:45:39 AM
Yesterday I added the updates for Snagit 20 and Wireshark in the PmPC Publisher.
After running the sync in the PmPC Publisher I saw the updates in the log file and got the Teams notifications as well.
But after syncing the updates in the MEMCM console many times, the updates are not available under "All Software Updates".
This happens only to new ticked updates.

Any ideas what could be the problem?
Publisher Service is version 2.1.3.0 - MEMCM 2111

Thank you!
Title: Re: Updates not available in MEMCM
Post by: Liviu (Patch My PC) on May 12, 2022, 01:31:36 AM
Hey there,

Can you please send an email to [email protected] with these log files?
%PatchMyPCInstallDirectory%\PatchMyPC.log
%SiteServerLogsFolder%\wsyncmgr*.log

We can then take a look at what's going on and try to find out what the issue is.
Title: Re: Updates not available in MEMCM
Post by: sw-deploy on May 12, 2022, 01:36:14 AM
Sure, Email sent!
Title: Re: Updates not available in MEMCM
Post by: sw-deploy on May 12, 2022, 06:59:07 AM
Fixed by selecting the second Patch My PC category ind Products (MEMCM - Sites - Software Update Point) (Thanks Scott!).
This happens, because we inplace-upgraded our site server OS to Server 2019.