Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: brett.sanderson on September 19, 2019, 09:14:00 AM

Title: Anyone else having issues with certain programs NOT uninstalling old versions?
Post by: brett.sanderson on September 19, 2019, 09:14:00 AM

I'm getting reports of users with multiple app versions seen in Control Panel:

Zoom:
v. 4.5.3372
v. 4.4.55389

Java:
v. 8 u151
v. 8 u221

Title: Re: Anyone else having issues with certain programs NOT uninstalling old versions?
Post by: Jacques Guillory on September 19, 2019, 09:21:12 AM

Are you using our publishing service or SCCM in-console publishing or SCUP to publish updates? 


Here is a KB article on removing previous versions of Java.  Our publishing service now actually has a default script built in that will remove old versions, so this article is a little bit out of date, but it is the same idea.

https://patchmypc.com/remove-previous-versions-of-java-8-runtime-during-upgrade

Title: Re: Anyone else having issues with certain programs NOT uninstalling old versions?
Post by: brett.sanderson on September 19, 2019, 09:42:17 AM

Edit:  I'm using the PMPC publishing service.

I'll look into the java script, thanks!

Title: Re: Anyone else having issues with certain programs NOT uninstalling old versions?
Post by: brett.sanderson on September 19, 2019, 10:04:51 AM

ok.  I did NOT check the box "Don't attempt software update if the pre-update script returns an exit code  . . . ".  I'll check that and see what happens next time.

Any ideas about Zoom?

Thanks for being so responsive!

Title: Re: Anyone else having issues with certain programs NOT uninstalling old versions?
Post by: Justin Chalfant on September 19, 2019, 10:42:29 AM

We aren't aware of any issues with Zoom not removing previous versions. Is it possible you have an application in SCCM the re-installed an old version of Zoom because of the detection methods?

Title: Re: Anyone else having issues with certain programs NOT uninstalling old versions?
Post by: brett.sanderson on September 19, 2019, 10:58:55 AM

That is a possibility.  I did go through last week and clean up a bunch of old deployments.  Let's consider this case closed for now.  I'll make sure all my housekeeping is up-to-date and keep an eye on what happens for future releases.  Thanks guys!

Title: Re: Anyone else having issues with certain programs NOT uninstalling old versions?
Post by: Justin Chalfant on September 19, 2019, 11:32:34 AM

Sounds good, it maybe worth reviewing appenforce.log on the client to see if the older one was installed via application.