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Messages - Kyle (Patch My PC)

#1
Hello there,

Modifying some customization options on content that has already been published, such as appending the command line, will require the content to be republished for the change(s) to take effect:

https://patchmypc.com/when-and-how-to-republish-third-party-updates

For Intune content, it can be quicker to delete the existing application(s) from Intune using the Application Manager Utility and running another sync to recreate the app content with a new ID.

The ScriptRunner log on the endpoint will show any/all command lines the content is actually executing with, which can be found here:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
https://docs.patchmypc.com/get-help/log-reference-guide
#2
Hello there,

You can view the package details for the catalog content to confirm/view which install file we utilize from the vendor. For Google Chrome, these are the "enterprise" versions:

Google Chrome 125.0.6422.142 (x64) --> GoogleChromeStandaloneEnterprise64.msi
Google Chrome 125.0.6422.142 (x86) --> GoogleChromeStandaloneEnterprise.msi
#3
Hello there,

The Java content in the catalog includes pre-defined scripts that handle the removal of previous versions before installing the deployed version. You can view these scripts by right-clicking on the content in the catalog. Depending upon what version/catalog entry you are Publishing and deploying, the "latest" catalog entry will remove any/all versions and install the latest version (ver. 22 currently). The version-specific entries (8/17/11/21/etc.) will only remove previous versions of what is selected, IE., the pre-defined script for ver. 8 will only remove the older version(s) of 8 and install the latest version of 8, and so on.

Hopefully, that clarifies the Java content, but if you have further questions, please let us know.
#4
Hello there,

The vendor has yet to release the product's updated version of the MSI-based installer. We currently have the updated EXE version available and will update the MSI-based installer once they have been released.

Current Catalog Versions:
Plantronics Hub 3.25.54065.37203 (x86)
Plantronics Hub 3.25.54065.37203 (x64)
Plantronics Hub 3.25.54307.37251 (EXE)

https://patchmypc.com/patch-my-pc-catalog-update-05-12-24
#5
Hello Eric,

We are a bit limited in terms of what we can provide from an Intune reporting perspective. You can use the following PowerBI report in conjunction with the App. Manager Utility to get some general reporting information:

https://patchmypc.com/power-bi-reports-for-microsoft-intune-third-party-updates

Beyond that, we are currently in the process of developing/enhancing our Advanced Insights reporting solution to work with the Intune data set. More news on that will be released later this year.
#6
Hello there,

I can't say that we've seen other reports from customers at this time. The ideal way to handle this will be to open a support ticket with us via the following link:

https://patchmypc.com/technical-support

If you could submit log files from an impacted endpoint, that would help us diagnose the issue:

https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#application-troubleshooting-client-logs

It sounds like this is regarding Software Update content, so we would like to see the logs from the client side in relation to it (see link above).
#7
Hello,

The Rev1 of the Advanced Insights Inventory Extensions was supposed to include a prescript to fix the failure to uninstall the old version. I am wondering if that prescript wasn't added when the app was published in your environment for some reason. Can you please do the following:

1. Open the Patch My PC Publisher
2. Head to the "Updates Tab"
3. Right-click the "Advanced Insights Inventory Extensions" product, and select "Republish this product during the next sync cycle"
4. (Optional) Right-click the product again and choose the option to perform a "selective sync"

https://patchmypc.com/custom-options-available-for-third-party-updates-and-applications#SelectiveSync

5. Head over to the sync schedule tab and run a manual sync to republish the content
6. Verify that the republished software update content resolves the issue

Please let us know if the republishing resolves the issue and/or if you need more help running through the above steps.
#8
Hello!

There is currently no dashboard available for this data in the Advanced Insights reporting portal. The data is being collected in preparation for the dashboard that will be added in the near future.

You can view the collected data in the DB, query against it, and see it in the resource explorer for endpoints that have collected it via the inventory extensions.
#9
Hello,

Using a single publisher install connected to both ConfigMgr and Intune simultaneously should not cause issues or conflicts.

I think it would be best to schedule an environment review call with us to review the configuration of the Publisher and answer any outstanding questions regarding publishing content to both environments.

https://calendly.com/patch-my-pc-live-demos/patch-my-pc-environment-review-session

This could be related to co-management slider settings, so I recommend reviewing the following blog if you are using co-management:

https://patchmypc.com/sccm-co-management-dual-scan-and-scan-source-demystified

You're also more than welcome to submit a support case with logs from an impacted endpoint for help with troubleshooting the software update install issues:

https://patchmypc.com/collecting-log-files-for-patch-my-pc-support

https://patchmypc.com/technical-support
#10
Hello,

For issues such as this, please submit a support ticket through our website with the following link:

https://patchmypc.com/technical-support

If you could, please include the log export from your PMPC Publisher install with your support case, that will help us diagnose the issue.
#11
Quote from: VivaSkiles on March 05, 2024, 05:08:04 AMI am having an issue, can I ask the doubt here?

You're more than welcome to reach out for help through any of our support contact methods. I would recommend starting a new thread unique to your situation/issue or reaching out by creating a support case if possible.
#12
Hello,

I would recommend submitting your support case directly, as these issues appear different in scope.
#13
Hello there,

For an issue such as this can you please submit a support case via the following link, and provide the following files from an impacted endpoint where the content is listed as not required:

https://patchmypc.com/technical-support

When troubleshooting Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log

%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor.log

%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log

%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log

%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
 
Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.


In general, 'Intune Update' content has additional requirement scripting included to check for its applicability on the targeted endpoint(s) before it is installed.
#14
Quick update: the new version of Notepad++ (8.6.4) is now live in our catalog and should be available for publishing.
#15
Hello there,

Thank you for bringing this to our attention! Our catalog team is preparing the new version (8.6.4) for release into the catalog to resolve this issue. We'll post again here when the updated catalog, including the latest version of Notepad++, is released.