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Lenovo Dock manager update fail

Started by Aleksander, July 19, 2021, 05:49:47 AM

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Aleksander

Lenovo Dock manager update fail from 1.1.0.6 to 1.1.0.13 via intune:

App installation failed
7/19/2021 6:12:33 AM
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Error code: 0x87D30067
Error unzipping downloaded content.

or

Error code: 0x80070002
The system cannot find the file specified
on many devices.

Aleksander

I found that in control panel >program and features, after update i still have older version, but when i open app is latest. Check attachment.

Aleksander

Lenovo Dock manager  1.1.0.13 in latest version is recognised wrongly as Lenovo  1.1.0.6. Please fix it. I see that uninstalling of version 1.1.0.6 uninstalled 1.1.0.13.


Andrew Jimenez (Patch My PC)

Hi Aleksander,

Sorry for the delay on this! I'm not sure how we missed it, but we are looking into it now.

Andrew Jimenez (Patch My PC)

Hi Aleksander,

I believe this application needs to be closed before installation will complete successfully. I am still testing this and will confirm and add it to our known issues page once I confirm the issue. https://patchmypc.com/known-issues-and-considerations-when-using-patch-my-pc#topic2

Andrew Jimenez (Patch My PC)

Confirmed. I'll update the website shortly with this information. I have also added the appropriate processes to the application so that you can use our "Manage Conflicting Processes" feature to close the app prior to update. https://patchmypc.com/manage-conflicting-processes-when-updating-third-party-applications