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#1
General Questions (Free Home Updater) / Re: Patch MY PC Version 5.0.7....
Last post by nivance - February 08, 2025, 05:27:15 PM
I'm sorry to hear about the trouble with Patch My PC. Have you tried reaching out to their support team? Sometimes they can offer specific solutions for such issues. Also, checking for any recent updates or patches might help.
#2
I have been using patch my pc for quite some time and have been extremely happy with it. I recently upgraded to version 5.0.7.0 and it was working perfectly for several months (since it became available). Two days ago it stopped opening. I have spent a considerable amount of time and have exhausted every option including this forum trying to fix it. I have gone back to version 4.5 which I used for quite some time and it still works. This version is only checking 10 apps however, while version 5.0.7.0 monitored considerably more apps. I have uninstalled version 5.0.7.0 and reinstalled version 4.5 which is still working. Can someone please help me resolve this problem. I cannot find an acceptable alternative.
#3
Hello! I have some info from the team.

On clean install you have to add user to docker-users local group before it will work: https://github.com/PatchMyPCTeam/Community-Scripts/tree/main/Install/Post-Install/Docker%20Users%20Local%20Group

Can you give this a try and keep us posted on the result?
#4
Thank you for the clarification. We support both (Pro) Adobe Acrobat DC Continuous and Adobe Acrobat DC Continuous (x64) as updates (not as base apps).

When you sign into an account with a license for Acrobat Standard/Pro, Acrobat Reader will offer to upgrade the application, which (as long as the user has admin rights) will completely replace the Reader MSI with one that supports the full application. The name will still look the same in add/remove programs, but it has a different ProductCode, plus the registry key HKLM\SOFTWARE\Adobe\Adobe Acrobat\DC\Installer\SCAPackageLevel will be bumped from 1 to 2.

Our updates for both Reader and Pro are deployed as MSP files, with requirements set on them so that they will target the appropriate base install.
#5
Hello! These are not currently supported. We recommend adding this as an idea on our UserVoice: https://ideas.patchmypc.com
#6
Thank you I get that, I am concerned about updates.  The underlying problem is that Adobe has transitioned to a single installation approach for Acrobat, which creates complications during updates (blog excerpt below).  Are the updates configurable in Publisher still doing detection by Application Name?  Is Patch My PC going to address this Adobe issue so we can be assured that our updates will still run as desired?

"Herein lies the problem. Adobe has transitioned to a one-size-fits-all installation approach for Acrobat, which creates complications during updates. For instance, on a device where Adobe Acrobat Standard is installed, Winget still identifies it as "Adobe.Acrobat.Reader.64-bit." Consequently, when attempting to update, the system mistakenly tries to upgrade Adobe Reader, resulting in a failure because Standard or Pro editions are actually installed on the device."

https://blog.intunepckgr.com/2024/01/03/intune-using-a-requirement-rule-to-detect-adobe-acrobat-reader/
#7
Sorry this change did not go in, I'll push to get it in today's release.

Skip means it will exit and not try to update. It will retry whenever WSUS / ConfigMgr / Intune (whatever is deploying it) decides to do so - we cannot indefinitely snooze updates since that would block other updates from running and also be subject to a timeout. Here is the a post on this:

https://patchmypc.com/manage-conflicting-processes-when-updating-third-party-applications

And the docs for Patch My PC Cloud:

https://docs.patchmypc.com/installation-guides/patch-my-pc-cloud/deployments/deploy-an-app/configurations#conflicting-process
#8
Can you also let me know the behavior of the "Skip installation when conflicting processes are in use" option?  I couldn't find any documentation on this.

VS Code is one of those apps that is often running any time the PC is in use, so if this option only checks to see if the process is running during a software update cycle, it will likely be skipped forever.  But if it somehow will wait until the moment the process is no longer running, such as after a reboot, this might be a good solution.
#9
Thanks, any estimate on when the parameter changes will go in?

Myself and other users again got this error with the latest update.  Is there anything you want me to do for diagnostics the next time we see the error?
#10
Hello! Are you trying to replace Adobe Acrobat with Reader? You can't have both Acrobat and Reader installed on the same device.