Support Forum: Get Support for Patch My PC Products and Services

Home Updater (Free Updater) => Report Bugs and Issues (Free Home Updater) => Topic started by: ftaylor on July 02, 2018, 10:25:10 AM

Title: Click to Update, then nothing happens
Post by: ftaylor on July 02, 2018, 10:25:10 AM
It sounds exactly like this issue https://patchmypc.net/forum/index.php?topic=955.0 from a few years ago. I'm using the newest version of PMPC, and cannot find the file that it sounds like deleting fixes.

After running pmpc one time I did some windows updates and such, so it seems windows 10 may have done something similar to what is described in the other post. I've deleted everything pmpc related that I could find, but have had no luck.
Title: Re: Click to Update, then nothing happens
Post by: Omar (Patch My PC) on July 02, 2018, 03:27:00 PM
Can you give us more details on the problem and screenshots if possible? :)
Title: Re: Click to Update, then nothing happens
Post by: GUSD on August 16, 2018, 09:55:19 AM
I am also having the same issue. I start PatchMyPC, it indicates that there are 6 updates. I click Perform 6 Updates and nothing happens. I am including a screenshot. The log shows as listed below. I have re-created the issue on another machine and left it overnight. Nothing there either.

8/16/2018 10:51:53 AM - Patch My PC Started
8/16/2018 10:51:53 AM - Checking connection to patchmypc.net
8/16/2018 10:51:53 AM - Verified connection to patchmypc.net. Status Code: 200
8/16/2018 10:51:53 AM - Getting latest definitions from patchmypc.net
8/16/2018 10:51:53 AM - Definition load completed in: 0.15 seconds
8/16/2018 10:51:53 AM - Patch My PC version 4.0.1.5 is running. The latest is 4.0.1.5
8/16/2018 10:51:53 AM - Performing scan of installed applications
8/16/2018 10:51:53 AM - Scan completed in: 0.56 seconds
Title: Re: Click to Update, then nothing happens
Post by: FalkenGrey on August 24, 2018, 04:29:30 AM
Same issue here as well since the previous version. Update process seems to start, then quits immediately.

8/24/2018 5:25:23 AM - Patch My PC Started
8/24/2018 5:25:23 AM - Checking connection to patchmypc.net
8/24/2018 5:25:23 AM - Verified connection to patchmypc.net. Status Code: 200
8/24/2018 5:25:23 AM - Getting latest definitions from patchmypc.net
8/24/2018 5:25:24 AM - Definition load completed in: 0.37 seconds
8/24/2018 5:25:24 AM - Patch My PC version 4.1.0.0 is running. The latest is 4.1.0.0
8/24/2018 5:25:24 AM - Performing scan of installed applications
8/24/2018 5:25:25 AM - Scan completed in: 1.06 seconds
Title: Re: Click to Update, then nothing happens
Post by: GUSD on October 30, 2018, 06:58:51 PM
Any update on this?  I am still experiencing the exact same issue as before. I thought it may be my AntiVirus Software so I disabled it and tried again. No luck.
Title: Re: Click to Update, then nothing happens
Post by: Justin Chalfant (Patch My PC) on October 31, 2018, 07:34:28 AM
Would you be able to send us some registry keys?
Title: Re: Click to Update, then nothing happens
Post by: GUSD on November 02, 2018, 12:06:08 AM
Yes, I can send registry keys. Let me know which one's you need please. Thank you!
Title: Re: Click to Update, then nothing happens
Post by: Justin Chalfant (Patch My PC) on November 02, 2018, 10:13:09 AM
Quote from: GUSD on November 02, 2018, 12:06:08 AM
Yes, I can send registry keys. Let me know which one's you need please. Thank you!

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
Title: Re: Click to Update, then nothing happens
Post by: GUSD on November 02, 2018, 12:39:04 PM
Quote from: Justin Chalfant on November 02, 2018, 10:13:09 AM
Quote from: GUSD on November 02, 2018, 12:06:08 AM
Yes, I can send registry keys. Let me know which one's you need please. Thank you!

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

The attached encrypted zip file contains the requested registry entries. I sent you a private message with the password. Thanks.

Gustavo
Title: Re: Click to Update, then nothing happens
Post by: Justin Chalfant (Patch My PC) on November 02, 2018, 02:19:01 PM
Got it! Let us run some test and see if we can get a repro.
Title: Re: Click to Update, then nothing happens
Post by: GUSD on November 02, 2018, 02:21:57 PM
OK, thanks.
Title: Re: Click to Update, then nothing happens
Post by: GUSD on December 07, 2018, 03:46:56 PM
Any update?
Title: Re: Click to Update, then nothing happens
Post by: Justin Chalfant (Patch My PC) on December 07, 2018, 04:48:49 PM
Do you have a repro on a machine right now?
Title: Re: Click to Update, then nothing happens
Post by: GUSD on December 07, 2018, 09:25:49 PM
I can reproduce the issue on several machines.  What can I do to help?
Title: Re: Click to Update, then nothing happens
Post by: Justin Chalfant (Patch My PC) on December 08, 2018, 08:59:49 AM
If I email you a Zoom Meeting for screen sharing, could we check out your device that is reporting this issue? Maybe sometime this afternoon?
Title: Re: Click to Update, then nothing happens
Post by: GUSD on December 12, 2018, 09:16:41 PM
I am sorry for late reply. I am open to a Zoom Meeting for screen sharing.  I am open tomorrow Thursday Dec 13 from 12:00 to 2:00 pm Central US Time or Monday Dec 17 from 10:00 am to 2:00 pm Central US Time.  Email me directly to confirm please. Thanks.
Title: Re: Click to Update, then nothing happens
Post by: GUSD on March 09, 2019, 09:24:00 PM
I was able to find the root cause of the problem.  PatchMyPC saves the CACHE Download Path in the registry at "HKEY_LOCAL_MACHINE\SOFTWARE\Patch My PC\Options" Value = "DownloadPath" Type = REG_SZ when it is run for the first time. The program fails to check if the patch is valid upon startup;thus if the exe is moved to a different drive, PatchMyPC hangs after scanning is complete. No errors are displayed on screen or the log.

This happens if you start PatchMyPC.exe from a flash drive or other removable media and later copy the EXE or download the EXE to a different drive, such as another flash drive with a different drive letter or on your C: drive after using it on removable media, etc.

RECOMMENDED LONG TERM FIX:
PatchMyPC.exe should check to make sure the Cache Path (DownloadPath) is valid on startup and either prompt the user to update the path or reset it to the current drive, etc.

IMMEDIATE FIX
Option 1: (Recommended)
Change the Cache: Path by going to Options > Download Options > Cache: and selecting a valid path/location. 

Option 2:
Edit the registry value "DownloadPath" at "HKEY_LOCAL_MACHINE\SOFTWARE\Patch My PC\Options" with a valid path/location.

IMPORTANT: The first option is preferred as it avoids manually updating the registry.